Inside Sales Manager

Join the 8Twelve team and be part of revolutionizing the home financing experience in Canada! Our proprietary end-to-end mortgage cloud platform INFIN8 provides brokers and borrowers with one-stop solution for all their mortgage needs. With real-time analytics and AI, we reduce approval times and identify the best financing solution available in Canada's largest selection of mortgages. We proudly partner with 65+ mainstream lenders and over 7,000 products to finance Canadian families' dream homes.

We are seeking a results-driven Inside Sales Manager to lead and grow our sales team. This role is responsible for driving productivity, improving sales processes, and ensuring accountability across both offshore SDRs and in-house Account Executives. The right candidate thrives in a fast-paced environment, enjoys coaching, and has strong operational discipline.

Responsibilities

Team Leadership & Accountability

• Manage and hold accountable 10 offshore SDRs and Lead Generators.
• Oversee 15 in-house Account Executives, with a focus on daily productivity.
• Host morning sales standby calls and manage afternoon check-ins.
• Conduct daily 1:1s with SDRs and managers.
• Manage onboarding and support of new hires, with special focus on their first 14 days.
• Run weekly pulse check 1:1s to set and track short- and long-term goals.
  

Sales Process & Playbooks

• Design, implement, and manage SDR and Sales Playbooks, including scripts.
• Refine sales scripting regularly based on performance and feedback.
• Create and run roleplay sessions (frame, model, copy, practice, recap).
• Develop and administer tests for tone, recap, and objection handling.
• Build and maintain a shadowing program and Gametape program (review recordings).
• Set up and manage a referral program to drive new business.
  

Operations & Technology

• Partner with the tech team to implement and optimize:
• Phone systems for inbound/outbound lead calls.
• SMS and email blast campaigns.
• Daily productivity reports to track performance.
• Identify and remove blockers to help close deals faster by coordinating with underwriting.
  

Reporting & Management

• Meet with senior management weekly to review performance and progress.
• Deliver insights and recommendations to improve sales results.
• Ensure consistent alignment between sales, tech, and underwriting teams.
  

Requirements

• Proven experience managing inside sales teams and SDRs.
• Strong knowledge of sales processes, call scripting, and objection handling.
• Excellent communication and coaching skills.
• Comfortable with technology, CRM tools, and call systems.
• Highly organized, disciplined, and driven to deliver results.

Benefits

Location: 8Twelve Mortgage, 55 Renfrew Drive, Markham

Schedule: Full-Time | Monday–Thursday 7:00am–3:00pm | Saturday 10:00am–6:00pm ET

Compensation:

• Estimated On-Target Earnings (OTE): ≥ CAD 80,000 (base + bonus), depending on performance.
• Full compensation package and bonus/commission structure will be discussed during interview and formal offer stages.

We are an equal opportunity employer and are committed to providing employment spaces in accordance with the Human Rights Code of Canada and the Accessibility for Persons with Disabilities Act of Canada.

Apply now and be part of the future of home financing with 8Twelve!