Inside sales-HVAC

Inside Sales Representative – Midea HVAC (Unified RAC & MAC)

About Midea

Midea Group is one of the world’s largest home appliance brand, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. We strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams.

Midea is a global company operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea Group in the US.

Overview of the position

This job description represents a unified Inside Sales role supporting the combined Midea HVAC business in North America, integrating both RAC (Residential Air Conditioning) and MAC (Midea America Commercial) channels into a single, coordinated commercial organization. The role supports all Midea HVAC product categories including mini splits, hybrid duct systems, unitary products, PTAC/PTHP, and water heaters.

Role Summary

The Inside Sales Representative serves as the primary day-to-day commercial liaison for distributors, dealers, reps and key accounts across the Midea HVAC portfolio. This role will be responsible to develop a customer relationship and to ensure the utmost customer experience. This role owns the order-to-delivery execution lifecycle, coordinates ac ross multiple domestic warehouses and factory-direct supply paths, and ensures a consistent, professional customer experience regardless of product category or fulfillment model.

Core Responsibilities

• Act as the primary day to day customer contact for sales inquiries, order processing, and order status communication.
• Respond to inquiries on product availability, lead times, and order status.
• Support product availability inquiries across MAC domestic warehouses and RAC factory/container supply.
• Enter, validate, and process customer orders accurately in Midea ERP systems.
• Issue order acknowledgements confirming pricing, configuration, quantities, and requested ship dates.
• Manage & track orders from receipt through release, shipment, and invoicing.
• Communicate estimated shipment dates, delivery updates, and supply changes proactively.
• Coordinate order releases based on inventory availability, production schedules, and credit status.
• Resolve order-related issues including backorders, damaged shipments, freight claims, and pricing discrepancies.
• Partner closely with Regional Sales Managers to support account strategy, forecasting, and growth initiatives.

Unified MAC HVAC Channel Execution

Inside Sales Representatives supports all products while presenting one unified Midea HVAC interface to customers.

• Domestic Warehouse Execution (MAC): Manage real-time inventory, stock-and-sell orders, rapid order turnaround, and coordination with U.S. warehouses and logistics partners.
• Factory / Container Execution (RAC): Support forecast-driven ordering, factory lead times, container scheduling, and longer supply horizons for high-volume and import-capable partners.
• Ensure pricing, rebate, and program compliance across both fulfillment paths using unified Midea HVAC policies.
• Employ company policies where applicable (sales, logistics, warranty) to ensure guidelines are followed for both company and customer satisfaction.

Role Level Differentiation

Entry-Level Inside Sales Representative

• Executes day-to-day transactional activities under established policies and supervision.
• Processes standard warehouse and factory orders and provides routine order status updates.
• Escalates complex pricing, credit, container, or allocation issues to senior team members.
• Builds foundational knowledge of Midea HVAC products, channels, and systems.

Senior Inside Sales Representative

• Owns execution for assigned strategic distributor and key accounts.
• Manages complex, multi-product, and mixed fulfillment orders across RAC and MAC.
• Serves as escalation point for supply constraints, customer issues, and channel conflicts.
• Partners with Regional Sales leadership on forecasting, backlog management, and account strategy.
• Mentors entry-level team members and contributes to process improvement initiatives.

Key Performance Indicators (KPIs)

• Order Entry Accuracy (Target ≥ 99.5%)
• Order Acknowledgement Turnaround Time (<24 hours)
• On-Time Order Release and Shipment Performance
• Customer Response Time (<4 business hours)
• Order Issue Resolution Cycle Time
• Backlog and Open Order Aging
• Credit Hold and Damaged Shipment Resolution Time
• Sales Support Effectiveness (Regional Sales feedback)

Operating Principle

Different supply paths. One customer experience. One Midea HVAC.

Featured benefits

• Insurance package.
• 401(k).
• Work life balance.
• Comprehensive benefit package, to learn more, please visit Careers Page (midea.com).

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.