Innovation Engagement Manager

Why this role matters:

Take on a pivotal role at the forefront of “outside-in” innovation, where you’ll shape the future of the Network API ecosystem. As an Innovation Engagement Manager, you will work cohesively  with leading customers and partners, as we look to establish the network API space. Leveraging your exceptional business acumen and exceptional communication skills, you will empower customers to embrace innovative products, realize tangible value and showcase their success.

This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation.

Your key responsibilities:

• Collaborate with the Business Development Director in identifying new business opportunities with assigned customers and partners that maximize end-to-end value creation for both operators and enterprises.
• Enable discussions with the customer to map out potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement.. 
• Facilitate strategic workshops with the customer to develop paper solutions and its key attributes; and articulate and illustrate customer/developer success
• Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility.
• Assist in defining commercial constructs, money flows and business cases to drive triple-win scenarios for Vonage, partners, and customers.
• Deliver business and solution consulting to customers on how to best utilize and customize products by driving collaboration with cross-functional teams both internal (e.g., product, solutioning, legal, marketing) and external (e.g., customer, enterprises), resulting in a detailed launch plan that is desirable, viable and feasible.
• Implement the defined path to launch and cooperate with the marketing team to create compelling online and offline activations based on measurable results.  
• Eventually illustrate the path to scale for these business innovations and synthesize learnings into a customer development strategy spanning launch and scale opportunity.
• Prepare detailed handover material for the BUs.

What you'll bring:

Ideally we are looking for someone with 10 years experience in a role where you have been front and centre with customers on devising and implementing new product introduction strategies for cloud software solutions ( that aid in driving innovation - this could have been in Strategy & Operations (S&O), Customer Success, Solutions Engineer roles as examples. 

• Customer obsession: Experience in interfacing with customers to extract addressable pain points, co-developing solution concepts, and illustrating path to success.  
• Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation.
• Solution Consulting: Deep expertise in guiding customers on the adoption and customization of products to align with their goals and objectives.
• Business and Commercial Acumen: Strong understanding of value-based pricing, revenue models, and developing triple-win scenarios for all stakeholders involved.
• Market Introduction and Go-to-Market (GTM) Strategy: Experience in supporting market launches and shaping effective GTM motions tailored to customer and business needs.
• Partnership Development: Track record of identifying and fostering high-value partnerships to address capability gaps and co-create solutions.
• Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results.
• Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions.
• Leadership and Influence: Strong leadership presence with the ability to guide cross-functional teams through ideation to industrialization stages.
• Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth.

Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS / Communication API space would also be hugely advantageous. 

How you’ll benefit: 

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. #LI-RE1

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