🟢 Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You’ll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

🟩 What's in it for you:

Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

✅ Is that you?

2+ years of IT support and incident management experience
Hands-on experience troubleshooting hardware, systems, applications, and networks
Linux and Windows administration skills
Experience with monitoring and alerting tools (LogicMonitor, Datadog)
Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS)
Intermediate+ English level (verbal and written)
Excellent communication, collaboration, and documentation skills
Flexibility and adaptability in a 24/7 support environment
Ability to follow processes consistently
Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
Analytical mindset and logical approach to troubleshooting

Desirable:

Familiarity with Prometheus, Grafana, and PagerDuty
Experience with Jira and Confluence
Experience with MongoDB and container management tools (k8s, Docker)
Understanding of cloud-based infrastructure principles

🧩Key responsibilities and your contribution

In this role, you’ll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You’ll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.

Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
Monitor system health and performance using DataDog and LogicMonitor
Configure and maintain DataDog monitors, dashboards, and alerts
Suggest improvements to application performance and reliability based on analysis
Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer

Interested? Find out more:

Infrastructure Support Specialist- OP01897

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