Infrastructure Services Technical Lead / Developer

The Infrastructure Services Technical Lead / Developer acts as the bridge between infrastructure operations and modern application development. This role focuses on automation, data visualization, and web-based tool development to enhance how the Infrastructure Services (IS) team manages systems, tickets, and performance.

The ideal candidate is both a hands-on developer and systems thinker—capable of designing dashboards, streamlining workflows, and translating complex operational data into clear, actionable insights for technical and non-technical stakeholders alike.

Key Responsibilities

Automation & Development

• Design and build scripts, services, and APIs to automate routine infrastructure workflows (e.g., monitoring, provisioning, patching, ticket management).
• Develop internal web applications and dashboards to visualize live infrastructure data (Service Desk, network metrics, asset management).
• Create reusable libraries, templates, and components for automation and reporting.
• Implement CI/CD pipelines and maintain GitHub repositories in alignment with DevOps best practices.

Dashboard & Web Development

• Build and maintain responsive dashboards using Power BI or modern web frameworks.
• Integrate multiple data sources into unified, interactive views.
• Partner with leadership to design reporting tools that highlight SLA compliance, resource utilization, and team performance.
• Ensure front-end usability, accessibility, and visual clarity for diverse audiences.

Technical Leadership

• Serve as a technical advisor to the Infrastructure Services team, providing guidance on automation, dashboard design, and platform integration.
• Lead proof-of-concept initiatives to evaluate new tools, frameworks, or processes for improved reliability and efficiency.
• Mentor team members in scripting, automation development, and API utilization.

Process & Collaboration

• Collaborate cross-functionally with Help Desk, DBA, Network, and Server teams to identify automation and data-reporting opportunities.
• Document system architectures, development processes, and workflows for sustainability and knowledge sharing.
• Contribute to roadmap planning, technical goal setting, and continuous improvement initiatives.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field required;
• 5+ years of experience in infrastructure engineering, DevOps, or software development with an emphasis on automation and dashboard creation;
• Proficient in PowerShell, Python, or similar scripting languages;
• Experienced in building web applications using HTML, CSS, JavaScript, and modern frameworks (React, Vue, Node.js);
• Skilled in working with RESTful APIs, JSON, and integrating disparate systems;
• Familiar with monitoring/ticketing platforms such as SolarWinds Service Desk, ServiceNow, or Jira;
• Strong understanding of SQL and data visualization tools (Power BI, Grafana, Chart.js);
• Experience implementing CI/CD pipelines and using GitHub for version control;
• Familiarity with AI frameworks or APIs (OpenAI, Azure OpenAI, TensorFlow, ML-based analytics) is preferred;
• Strong analytical and problem-solving capabilities;
• Ability to translate infrastructure operations into user-friendly, web-based insights; and
• Collaborative mindset with a focus on innovation and continuous improvement.

CES India offers competitive compensation and a comprehensive benefits package that includes medical, accident, and life insurance coverage for associates and their dependents, generous paid leave, flexible hybrid work options, and access to professional learning programs through Udemy Business. Associates also benefit from global collaboration opportunities, performance-based incentives, and a supportive culture focused on growth and innovation.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.