Infrastructure Partnership Manager

About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world, many large country governments, and hundreds of enterprises worldwide. We've blocked more than 225 million malicious sites and perform takedowns for around one-third of the world's phishing sites. 

Our purpose, passion, and expertise are focused on just one thing: protecting the world from cybercrime.  

Our passion doesn't stop at what we do—it shapes how we work, too. We're proud of our talented team and the value each person brings. That's why we've created a workplace where people feel supported and inspired, from great benefits and wellness programs to fun social events.

The Role

Netcraft performs millions of takedowns per year and works closely with Trust & Safety teams at social networks, hosting providers, domain registrars & registries, coding platforms and other internet infrastructure providers. Building on successful global partnerships we’ve already established, we’re seeking an active individual to aid in our provider relation efforts within the United States.

This position reports within the Infrastructure Provider Relationship team, liaising closely with global customers, Trust & Safety teams within social and internet infrastructure providers, and Netcraft colleagues across multiple time zones.

You must be based in the United States. This role offers the flexibility to work in our offices in Lehi, Utah or remotely within the United States. There will be an occasional need to travel domestically and internationally.

This is what you'll be doing, day to day:

• Aiding our existing social media & infrastructure provider relation function with ongoing efforts to build relationships, secure API-based integrations, building on Netcraft’s takedown efficacy & speed.
• Performing escalations to infrastructure providers for high priority cases.
• Performing operational tasks in aid in our reporting to infrastructure providers, focusing on the automation of reporting processes.
• Sharing your ideas on how to improve processes and workflows.

To be successful, you'll need:

• Trust and Safety experience
• Experience and understanding of internet technologies and networks (DNS, Whois, RDAP).
• A knowledge of internet governance organisations including ICANN with an understanding of T&S policy.
• Attention to detail, adaptability, and strong intellectual and commercial curiosity;
• A positive and solution-focused approach;
• Interest in the internet and cybercrime prevention;
• Excellent communication skills with a high standard of written English;
• Ability to engage with people in a warm, helpful, and professional way;
• Self-motivation, ability to take initiative, and work as part of a team;
• Aptitude for analysing and using technical information;
• Relevant academic qualifications

Bonus points if you have

• Multiple spoken languages
• Public speaking experience
• Membership with professional bodies like FIRST, TSPA, M3AAWG, ICANN.

The reward package

• Highly attractive base salary, reviewed annually
  
• 33 days’ vacation per annum (incl. public holidays), rising to 37 days with service
  
• Additional paid sick leave, compassionate leave, etc.
  
• Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four weeks paternity leave
• Equity tracking scheme.
  
• Two paid Volunteering Days per year, plus paid time off to donate blood
  
• 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
  
• Generous private health cover with 10+ plan choices
  
• Two paid Personal Development Days per year and plenty of learning and development opportunities such as open access to Udemy and Coursera
  
• Flexible working options to support your personal life balance.
• Inclusive culture and environment, where you’ll feel genuinely valued and supported
  

Diversity, Equity and Inclusion

This is very important to us and through our ally network we support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics.

We're happy to make reasonable accommodations to our hiring process to ensure that all candidates can participate fully and comfortably.

Please note Netcraft does not accept any unsolicited approaches from external recruiters.