Infrastructure Operations Engineer - 24 x 7 Shift Environment

About UBDS Group

With a portfolio including UBDS Digital and Rayo, Datym and 3BDS; UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management.

At UBDS Group, we drive innovation by empowering businesses through transformative technology. Our mission is to deliver cutting-edge digital solutions that bring about significant and sustainable change, helping our clients thrive in a fast-evolving technological landscape.

Role Overview

We are seeking enthusiastic and experienced Infrastructure Operations Engineers to join our Infrastructure Operations Centre in Manchester. You will be a part of a collaborative team focused on delivering top-tier support, implementing cutting-edge technology, and ensuring seamless service operations. This role offers the chance to work on diverse projects, support multiple technologies, and directly contribute to our clients’ digital transformation journeys.

Key Responsibilities

• Client & System Support: Provide high-quality support for networks, Cloud, and end-user computing (EUC) environments including device deployment & management, ensuring exceptional service and swift issue resolution.
• Network Management: Diagnose and resolve issues in both wired and wireless networks, with exposure to legacy systems and modern infrastructure.
• System Implementation: Deploy, optimise, and maintain infrastructure systems, including servers, network devices, storage solutions, and Cloud platforms.
• Security & Compliance: Design and implement robust security measures to protect data and systems while adhering to compliance standards.
• Troubleshooting & Problem Solving: Proactively identify and resolve technical issues across various platforms, including network infrastructure, firewalls, and virtualisation tools.
• Continuous Improvement: Collaborate with teams to streamline operations and suggest innovative solutions to enhance performance and service delivery.
• Project Collaboration: Support system migrations and contribute to project activities, ensuring successful outcomes for clients.
• Client Interaction: Communicate effectively with clients and stakeholders, providing regular updates and resolving queries professionally and promptly.

About You

We’re looking for individuals from a technical background who are proactive, solution-oriented, and passionate about infrastructure and networking technologies. You should be ready to take on challenges in a fast-paced environment and have the ability to collaborate with clients and teams effectively.

Skills & Experience:

• Ideally 2-3 years experience in a managed service environment, supporting a variety of clients across infrastructure, networking, security, and End User Computing
• Understanding of networking principles (LAN, WAN, VPN) and protocols, including the ability to integrate these with end-user computing (EUC) environments. This includes supporting remote access solutions, optimizing connectivity, and managing seamless interactions with network resources, alongside specific experience with technologies such as Windows 10/11, Microsoft Defender, and Sentinel. (TCP, STP, ARP, Ethernet, OSPF)
• Hands-on experience with both wired and wireless technologies, including configuring and troubleshooting enterprise-grade networks as well as end-user connectivity solutions.
• Proficiency in using Cloud monitoring tools and supporting Cloud-based solutions (AWS, Azure), with a focus on integrating these systems with EUC technologies like EntraID, Intune, SCCM, PatchMyPC , Windows Defender and Sentinel to ensure efficient infrastructure management.
• Exposure to server infrastructure (Windows/Linux) and virtualization platforms (VMware, Hyper-V).
• Familiarity with managing IT operations, including routers, switches, firewalls, and access points, as well as deploying and managing EUC tools like JAMF and Microsoft 365 to provide comprehensive end-user support.
• Solid knowledge of implementing and managing security best practices.

Requirements

Essential Requirements:

• Eligibility for SC Clearance.
• Willingness to work on a 24x7 shift rota, based in the Manchester office.
• Excellent troubleshooting and problem-solving skills.
• Strong written and verbal communication skills, with a focus on delivering exceptional customer service.

Desirable Attributes:

• Experience across various industry sectors.
• Eagerness to learn new technologies and continuously develop skills.
• Adaptable and flexible approach to work in a dynamic environment.

Benefits

Why people choose to grow their careers at UBDS Group

Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.

UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.

Employee Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover

About UBDS Group

At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.