Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.
Job Summary:
We are seeking a highly skilled and motivated Level II IT Support Specialist with specialized expertise in Audio-Visual (A/V) technologies. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and managing A/V equipment and systems. The ideal candidate is located in the San Francisco area and will possess a strong background in IT support, excellent communication skills, and a deep understanding of A/V technologies to ensure a seamless and efficient technology environment. Occasional travel could be required.
Responsibilities:
Technical Support:
Provide second-level IT support to end-users, addressing hardware and software issues promptly and effectively.
Collaborate with other support team members and escalate complex issues to higher-level teams when necessary.
Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
A/V Systems Management:
Provide on-site technical support to the organization.
Provide A/V Support:
Coordinates, diagnoses and troubleshoots employee meeting and conference call issues.
Oversee and maintain A/V equipment, including video conferencing systems, projectors, audio systems, and digital displays.
Configure, install, and troubleshoot A/V hardware and software components.
Conduct regular audits and preventive maintenance of A/V systems to ensure optimal performance.
User Training and Documentation:
Develop and deliver training programs for end-users on the proper use of A/V equipment and collaboration tools.
Create clear and concise documentation for troubleshooting common A/V issues, empowering end-users to resolve minor problems independently.
Collaboration with IT Teams:
Work closely with IT teams to implement and maintain IT security policies and procedures.
Collaborate with network administrators to ensure seamless integration of A/V systems with the overall IT infrastructure.
Participate in cross-functional projects and contribute to the development of IT strategies.
Stay Updated on Industry Trends:
Stay informed about the latest trends and advancements in A/V technologies and IT support.
Make recommendations for the adoption of new technologies to enhance the organization's A/V capabilities.
Required Qualifications:
Strong knowledge of video conferencing platforms, audio systems, and collaboration tools.
Proven experience as a Level II IT Support Specialist/Technician/Engineer
Proficient in troubleshooting hardware and software issues in a Windows and macOS environment.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Preferred experience:
Certifications in A/V technology (e.g., A/VIXA CTS)
IT certifications (e.g., CompTIA A+, Microsoft)
If you are a self-motivated individual with a passion for both IT support and A/V technologies, we invite you to apply for this exciting opportunity to contribute to the seamless functioning of our organization's technology landscape.
Please apply even if you don’t meet all of the “What you bring” requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.
Join us!
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.
You can find a detailed explanation of our privacy practices here.
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