Information Security Engineer

Job summary

The Security Operations Center (SOC) provides DDoS detection and mitigation services for DigiCert and customer's networks.  The SOC also provides all Customer Support capabilities for the UltraSecurity service.  We are seeking an Information Security Engineer to support our ever-growing customer base. This role is a hybrid role in India cover the SOC 3^rd shift (4 days per week, 10 hours per day) hours for this role are from 7:30am – 5:30pm, 4 days/week. (Bangalore Time). This will include weekend work, depending on shift assignment. This role requires the candidate to live in or near Bangalore, with the ability to travel to the DigiCert Bangalore office.

What you will do

• Exhibit a proactive security mindset to defend customer networks from DDoS attacks.
• Follow runbooks to conduct DDoS attack mitigation and response.
• Conduct deep analysis of customer traffic and mitigations to improve customer response.
• Handle escalations from associate SOC engineers.
• Assist with complex attacks to refine mitigation strategies.
• Monitor customer networks and mitigate DDoS attacks.
• Monitor the SOC ticket queue and proactively take action to protect DigiCert and customer networks.
• Manage engagements with white glove and strategic customers.
• Assist in the creation and updating of SOC policies and processes.
• Answer the phone queue for Tier 1 support for UltraDDoS and UltraWAF customers.
• Assist customers with resolving technical issues within the UltraSecurity services.

What you will have

• 3+ years of experience in cybersecurity operations, including ticket triage, escalations, alerting. Experience with DDoS attacks and mitigations a plus.
• Experience working for an internet service provider, in a network engineering role, or in a network operations center (Highly desired).
• CompTIA Network+ and Security+ certifications
• Familiarity with tools such as Zendesk ticketing systems, Atlassian suite or services
• Fluent in writing and speaking English
• Excellent written and verbal communication skills, as well as interpersonal skills
• Demonstrated ability to engage in continuous learning and applying strong analytical skills to respond to customer needs and problem-solving.
• Understanding of IPv4, low level networking and protocols, to include DNS, and how they relate to the security risk landscape.
• Understanding of and ability to explain the OSI Model.

Nice to have

• PSAA (Practical SOC Analyst Associate) certification
• CompTIA CySA, CASP, or SecurityX certifications
• Experience with Arbor equipment and Sightline Threat Management system

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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