We are seeking a Knowledge Management Analyst to join Thoughtworks. In this role, you will work with multidisciplinary teams responsible for the overall Knowledge Management vision, product and content strategy, and implementation of integrated solutions across the Knowledge Management ecosystem. In Thoughtworks, we are implementing many AI tools in the Knowledge Management space and you will get an opportunity to play a pivotal role in building up a knowledge repository base for AI tools to perform at their best.

Job responsibilities

As a part of the Knowledge Management team, you will be responsible for:

Support content curation process by anonymising content to make it reusable and format content to meet our global standards.
Work with senior members to maintain and publish content to Knowledge Management platforms. Follow established document workflow standards for publishing and processing content on the portals.
Sharing and labelling content using standard categorization and ensuring accurate display.
Assist in implementing KM guidelines across Google drive settings, naming conventions, searchability and promotion on AI tools such as Glean, NotebookLM.
Follow Thoughtworks standards for creating web pages. Check and ensure completeness and accuracy of deliverables, brand and site rules governing Knowledge Management portals.
Maintain a work queue for managing work and keep transparency in assigned work.
Pull reports from the KM platforms and help in preparing dashboards.

Job qualifications

Technical Skills

Two to four years of experience in content management environment
A strong eye for detail
Demonstrate good knowledge of Google suite
Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate
Self-directed, comfortable working independently and without daily supervision
Ability to productively manage and work within a virtual team

Professional Skills

Strong English communication skills (written, verbal, and presentation).
Strong interpersonal skills. Self-motivated and strong team player.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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