Incident Manager (m/f/x)
TLDR
Coordinate incident management processes and drive service improvements while working within a rapidly growing fintech company committed to innovative financial services.
- Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
- Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
- Establishing and following up on quality improvement measures (service improvement process, CIP)
- Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
- Targeted communication and reports to management
- Successful completion of a technical degree or comparable further training
- Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
- Strong agile mindset and willingness to work cooperatively, including in interdisciplinary teams
- Customer, solution and service orientation paired with conceptual, analytical and communication skills
- Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
- Very good written and spoken German and English
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- International relocation support is provided if required
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 50% for the ‘Deutschland Jobticket’
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
- Enjoy flexible and discounted sports activities with Urban Sports Club
Benefits
Education Stipend
spending your individual Education Budget
Flexible Work Hours
Flexible vacation policy and the opportunity to work from abroad
Discounted sports activities
Enjoy flexible and discounted sports activities with Urban Sports Club
Scalable GmbH builds a digital investment and banking platform that makes it easy for individuals across Europe to manage their finances with a focus on professional investments in stocks, ETFs, cryptocurrencies, and more. With services like Scalable Broker and Scalable Wealth, the platform offers both retail clients and B2B partners flexible investment options and digital wealth management solutions. This unique combination of full banking capabilities and a commitment to sustainable investments sets Scalable apart in the FinTech landscape.