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ISTA Personnel Solutions

Inbound & Outbound Customer Service Agent - EST Hours (Remote)

Remote

AI overview

Support a US client in real estate by handling calls, scheduling showings, and providing a professional experience as the first point of contact for tenants.

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Real Estate Management sector, who is urgently seeking an Inbound & Outbound Customer Service Agent.

We’re looking for an experienced Customer Service Agent to support our US client who is a real estate investment and development company. This role involves handling inbound and outbound calls, scheduling property showings, following up on rental inquiries, and assisting tenants with questions and requests. You’ll be the first point of contact for prospective tenants and play an important role in providing a professional, helpful experience.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (currently this is 16h00pm to 01h00am South African time - subject to change in accordance with daylight savings in the United States).
  • Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Job Responsibilities:

  • Handle incoming calls and emails from tenants and prospects
  • Schedule appointments and property showings
  • Follow up on leads, rental inquiries, and missed calls
  • Assist with rent questions, maintenance requests, and general property information
  • Update internal systems and maintain accurate records of communications

Requirements

  • Industry experience in real estate, property management, or a leasing office
  • Excellent and fluent English communication skills
  • Friendly, professional phone manner and proactive attitude
  • Strong attention to detail and ability to multitask
  • Confident with computers, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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