Inbound Operations Specialist - Temporary Contract
TLDR
Join a high-impact team to manage inbound inquiries, ensuring timely responses and accurate routing for optimal customer service efficiency.
Process license key update requests and migrations for SonarQube Server customers
Handle billing and payment inquiries for Online SonarQube Cloud customers, including payment failures, refunds, cancellations.
Support internal teams with license key requests
Collaborate with Sales and Renewals teams to capture, verify, and track purchase orders through to correct processing
Collect and share customer vendor/procurement forms, ensuring Deal Desk and Finance have complete, accurate information to progress deals
Partner with Sales Operations to ensure inbound leads are correctly captured, enriched, and routed into the CRM
Identify and prioritize commercial inquiries from customers and partners, routing them to the appropriate sales team members
Work cross-functionally with internal teams on communications for special projects, including marketing initiatives, product announcements, and system changes
Proactively flag recurring issues, edge cases, and process gaps to relevant teams to improve tools, routing rules, and overall customer experience
Use the CRM and internal resources to match customer records, review case history, and take appropriate action
2+ years of experience in a customer facing role, ideally customer operations or customer service/support
Excellent communication skills and fluent in English, written and spoken.
Strong organizational skills with the ability to manage high volumes of concurrent tasks
Comfort working in shared inbox environments (Gmail or similar)
Ability to assess and route inquiries with high accuracy under time pressure
Strong ability to work effectively as part of a team in a fast-paced environment.
Ideally knowledge of Salesforce.com or a similar CRM
High comfort level working cross functionally with all departments
We value diversity, equity, and inclusion
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at [email protected].
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
SonarSource builds powerful code quality and security tools that help developers prevent issues in software production. Targeting development teams and organizations of all sizes, their solutions streamline workflows and enhance productivity, leveraging both human and AI-driven contributions. With support for over 30 programming languages and widespread adoption, SonarSource is committed to creating secure, reliable, and maintainable applications.
- Founded
- Founded 2008
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $45M raised