Inbound Customer Service Representative (Hospice Care) - PST Hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking a Inbound Customer Service Representative to work PST hours (Pacific Time).

We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.

PLEASE NOTE:

• Working Hours: This role requires you to work 5 day rotating shifts - PST hours, Monday - Sunday (2 rest days in-between)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.

• Respond to customer requests and concerns promptly and professionally.
• Handle insurance verification and authorization processes.
• Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
• Coordinate hospital discharges and general admission processes.
• Perform data entry tasks, keeping all admission tracking logs up-to-date. ​ 

Requirements

• Sophisticated with exceptional English communication skills
• Ability to display empathy and patience when addressing customer concerns.
• Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person.
• Computer literate (Word, Outlook)

If you are not contacted within 14 working days, please consider your application unsuccessful.