Inbound, Customer Service (Customer Experience - Tier 1) - Melaka Tengah

Job Descriptions:

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Requirements:

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduates are welcome to apply.
• Applicants should be a Malaysian Citizen
• Excellent English communication skills
• Able to speak MANDARIN will be added advantage
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis