In- Country Representative (Indonesia)

Role: In- Country Representative

Location: Indonesia

Job type: Full time-12-month contract
Working arrangement: Remote

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The Role:

QS is supporting Edith Cowan University (ECU) seeking a dynamic and highly motivated regional student recruitment talent to help the university in driving international student recruitment initiatives in Indonesia. The successful candidate will play a crucial role in recruiting and advising prospective students from the country for both undergraduate and graduate programs.

About Edith Cowan University (ECU)

At ECU we are guided by our values of integrity, respect, rational inquiry, personal excellence and courage. Our focus on teaching and research is inspired by engagement and partnerships with those in the many communities we were established to serve. Research at ECU extends knowledge and improves the quality of life for Australians and people across the globe. Our research priorities focus on solving real world problems across social, economic, physical, and environmental domains.

Established in 1991, ECU has grown rapidly into a quality university with excellent student satisfaction and internationally recognised research. Students and graduates at ECU are amongst the best in the world, with many fulfilling crucial roles in our society. Their outstanding achievements have been recognised throughout Australia and internationally through awards, grants, scholarships and prizes. ECU is committed to widening participation and breaking down barriers that restrict entry to education, and we are continuing our work on the enhancement and development of alternative entry pathways to higher education.

We are a university that values diversity and this is exemplified by our multicultural student cohort spanning a wide range of ages. We also support gender equality and ECU is advancing this commitment through our membership of the Athena SWAN Charter in Australia.

Role responsibilities:

Recruitment and Conversion

• Drive student recruitment to meet ECU’s enrolment targets for the Indonesian market.
• Represent ECU at exhibitions, school visits, agent events, and other promotional activities.
• Conduct student conversion activities to improve offer-to-acceptance rates (e.g. follow-up calls, emails, info sessions).
• Deliver presentations and seminars to prospective students, parents, and counsellors.
• Respond to student and agent enquiries in a timely and professional manner, including those received via Salesforce.

Agent Management and Development

• Provide training and support to ECU’s authorised education agents.
• Conduct regular meetings, communications, and visits to key agents.
• Monitor agent performance and provide feedback and reporting to the ECU's Senior Regional Manager.
• Identify and assess potential new agents and recommend appointments aligned with ECU’s strategic goals.
• Explore new recruitment channels and partnership opportunities to expand ECU’s reach in Indonesia.
• Record all agent interactions promptly using the ECU Digital Logbook.

Market Development and Reporting

• Identify emerging trends, growth opportunities, and student needs in Indonesia.
• Monitor and report on competitor activity, market developments, and agent feedback.
• Contribute insights to ECU’s regional marketing and recruitment planning.
• Submit timely trip reports, conversion activity updates, and market intelligence reports.

Compliance and Representation

• Ensure all recruitment activities align with the ESOS Act, National Code, and ECU’s Code of Conduct.
• Maintain high ethical standards in all interactions with agents, students, and partners.
• Support ECU’s risk management processes to ensure recruitment of genuine and high-quality students.
• Liaise with stakeholders such as Austrade, schools, and alumni as appropriate.

Collaboration

• Work closely with the International Account Manager (Indonesia, Philippines, Thailand and Myanmar) and other offshore and onshore colleagues.
• Coordinate with Edith Cowan College (ECC) to ensure aligned messaging and effective joint activities.
• Support delivery of in-country briefings, events, and campaign activations

Key skills and experience:

Essential Requirements

• Educated to first degree level or experience working in the higher education industry.
• Advanced-level English language skills.
• Ability to travel across Indonesia & international whenever required
• Highly refined business presentation and reporting skills in English.
• High level of enthusiasm, self-motivation, and integrity to undertake lengthy periods of travel without supervision
• Problem solving and organizational skills to deal with complex and difficult situations autonomously as they arise
• A high level of literacy and attention to detail to produce clear, concise reports and strategies
• High level of numeracy and prior experience of managing budgets and analyzing basic statistical information
• Highly developed oral and written communication skills to deal with a wide range of contacts, both internally and externally at all levels
• Proficiency with MS software and CRM tools (such as Salesforce).
• Understanding of the international education environment and the student recruitment lifecycle.
• Demonstrated experience in international student recruitment or marketing.
• Experience working with international students and higher education programmes.
• Exceptional time management skills.
• Experience with customer service.
• Demonstrable ability to meet enrolment targets.

Desirable Requirements

• Experience working with domestic universities, secondary schools, English language schools and other preparatory entities.
• Background in event management, sales, or agent relationship management.
• Ability to speak the local language
• Experience collaborating interdepartmentally and/or externally.
• Advanced knowledge of Excel and Microsoft office.
• Experience liaising with a geographically and culturally diverse team.
• An awareness of issues in marketing educational services in an international context.
• Sensitive to intellectual property and data protection.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 

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