Import Pricing and Customer Service Coordinator

Duties and Responsibilities:

• Interface with existing and potential customers to deliver inbound ocean (FCL and LCL), air import, and truck freight rate estimates upon request.
• Use available systems, database subscriptions, carrier service guides & information, email communications and internet research to develop the most efficient route and pricing for the requested service.
• Negotiate rates with carriers to ensure coverage of new and existing business.
• Deliver rate estimates to the customer via a system generated quote, timely and accurately. 
• Assist with onboarding of new customers into system by collecting information to develop international booking SOP’s, including special routing and bill of lading instructions
• Coordinate international bookings between shippers and consignees on behalf of our customers, ensuring compliance with SOPs and quotations.  Daily communication with our overseas offices and logistics partners.
• Research pricing and transportation document discrepancies and reporting findings.
• Work closely with department managers and sales personnel, including playing a key role in RFQ/RFP responses.
• Oversee billing accuracy and ensure client-specific rate structures are correctly applied.

Minimum Qualifications:

• Bachelor's Degree in Business or Logistics preferred, but not required
• Minimum 3–5 years’ experience in international import logistics, including ocean and air freight required.
• Strong communication skills required, including the ability to quickly respond to requests for assistance or information.
• Excellent organizational and communication skills with attention to detail.
• Ability to organize and prioritize workload; ability to meet deadlines.
• Must have demonstrated critical thinking skills and be process oriented.
• Proficiency in Microsoft Office applications and logistics management systems (CargoWise experience a plus).