What You’ll Do
Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
Communicate effectively with accounts via phone and Salesforce
At a Minimum, We’d Like You to Have
Base understanding in Excel/Google Sheets for importing and organizing project data
Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
You have exceptional interpersonal skills
You have patience and enthusiasm for explaining complex concepts to a diverse audience
Goal-oriented self-starter with multiple examples of success
Exceptional written and oral communication skills
Ideally, You’ll Also Have
Experience with construction management software solutions
High achievement in previous role
Data Driven Certifications
Compensation, Benefits and Perks
This role has a base pay rate of $27.88 per hour. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.
Benefits and perks include:
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
If you would like assistance or an accommodation due to a disability, please email us at
[email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
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Be Who You Are and Do What You Love at Houzz
About Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (
houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
Our Mission
To create the best experience for home renovation and design.
Our Core Values
We’re a Community
We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.
We Build the Future
We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.
We Make Things Happen
We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.
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