We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding and new-user training for Atlas.
The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period. You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer.
The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals.
What you’ll learn in the first 30–45 days
Key Responsibilities
Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review.
Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices.
Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes.
Review and confirm customization of products to facilitate clients’ processes.
Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities.
Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit.
Transition client relationship seamlessly to the School Experience Manager after the implementation period.
Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery.
Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools.
Requirements
What are we looking for?
Benefits
*The base compensation range for this position is $12,000 - $15,000, plus eligibility for bonuses based on reaching specified OKR targets. A variety of factors will determine base salary, including years of experience and specific skill sets. Salary reviews are conducted on an annual basis.
Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.
Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.
We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.
Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.
Founded in 2006, Faria is a leader in international education systems and services, providing an integrated systems suite across learning, admissions, school-to-home and online courses, and study services. Faria offers a School OS (operating system) covering the entire student and school lifecycle, including admissions & enrollment, curriculum, course delivery and learning management, assessment & reporting, payments and more. Faria is the only online learning and online homeschooling provider approved by both the International Baccalaureate (IB) & Cambridge Assessment International Education (CAIE), and is the only provider approved by Cambridge at both primary and secondary levels. Today, Faria serves over 10,000 schools and over 4 million students across 155 countries. Learn more about Faria at www.faria.org.
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Implementation Specialist Q&A's