Implementation Specialist

About Us 

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. 

About BEES 

BEES, our ambition is – and always will be – to put customers at the heart of everything we do. Making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. 

This role will be largely dedicated to BEES, which is on a mission to transform ABI’s business-to-business sales model by putting customers and data at its heart. Whether you are a small to medium sized retailer or a supplying partner, BEES provides you with the tools, data, and insights you need to help your business thrive.  Today, almost 4 million retailers across 28 countries use BEES every month to browse for products, place orders, earn rewards, arrange deliveries, manage invoices, and access business insights all from one place.   

Learn more on how BEES keeps business buzzing at www.bees.com. 

Work location: Hong Kong 

About the Role 

The Frontline & Customer Experience Specialist will report to the Frontline & Customer Experience Director. The role will help the partners (external clients) by developing, facilitating, and supervising digital transformation process, guaranteeing that all frontline teams are set for success to support the digital transformation. Interacting with both external and internal stakeholders to capture needs and align improvements is a recurrent activity on this role. The Specialist will assess the needs of each partner, coordinate improvements with the product and business teams. Moreover, they will be responsible for data analysis to pro-actively identify mistakes and opportunities regarding Frontline & Customer Experience transformation. 

What you'll do 

• Responsible for guaranteeing process adherence accordingly to the playbook for Frontline & Customer Experience Transformation
• Relationship with the partners to ensure process transformation and alignment towards digitalization. 
• Communicate constantly with Sales Teams and Distributors regarding digitalization performance. 
• Constantly travel to countries in APAC to assess and guaranteeing process adherence. 
• Alignment with internal tech stakeholders to address improvements/needs required by the partner. 
• Extract and analyze data to create insights, track results and look for opportunities in Frontline & Customer Experience transformation. 
• Create and execute pilots to prove business cases. 
• Create strong presentations to influence internal & external stakeholders. 
• Work closely with cross-functional teams to align on strategical decisions. 
• Ability to learn new methodologies, adapt to business needs, and to prioritize business goals 
• Continually search for new analytical use cases to further improve the business and product strategy and execute on them. 
• End-to-end responsible for Frontline & Customer Experience: Process and Product (BEES FORCE, BEES GROW & BEES CARE) 

What you'll need 

• Proficiency in English 
• Strong analytical skills 
• Advanced SQL expertise 
• Advanced Excel and PowerPoint 
• Excellent verbal and written communication skills  
• Continuous improvement mindset 
• Excellent organizational and cross functional skills 
• Solid communication and presentation abilities
• Strong commercial and consulting skills 
• At least 1-2 years of experience in a quantitative analysis role, ideally someone with trade or field exposure