Implementation Project Manager

Implementation Project Manager

USA Based, Remote, Full Time Position

Position Description

Scripta Insights is a high growth, venture-backed healthcare IT company focused on lowering pharmacy benefit costs for self-insured employers and their employees. We use sophisticated data analytics to identify savings opportunities, making prescription drugs more affordable while improving quality of life and outcomes.

We are seeking a highly organized, execution focused Implementation Project Manager to oversee and execute end-to-end implementation delivery for new client groups deploying our Pharmacy Navigation Program. This role is responsible for structured implementation execution, cross-functional coordination, and proactive risk management to ensure successful onboarding and transition to Client Management.

This is a highly hands-on role. The Implementation Project Manager maintains structured documentation, coordinates cross-functional workstreams, tracks commitments, and ensures delivery without reliance on direct reports. Success in this role requires operational discipline, autonomy, and the ability to drive accountability across teams within a fast-paced, matrixed startup environment.

This role reports to the Director, Implementation and Account Management Operations.

Travel may be required to corporate office locations or customer sites as needed.

This is an individual contributor role focused on hands-on execution and cross-functional influence.

Primary Responsibilities

Implementation Ownership and Execution

• Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management.
• Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards.
• Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion.
• Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations.
• Maintain clean, organized, and audit-ready implementation documentation.

Risk Management and Governance

• Proactively identify implementation risks, operational gaps, and cross-functional dependencies.
• Maintain structured risk documentation and develop mitigation plans to minimize downstream impact.
• Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting.
• Escalate risks or scope concerns with clear impact assessments and recommended solutions.
• Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned.

Stakeholder and Client Engagement

• Serve as a primary client contact during implementation.
• Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders.
• Facilitate productive meetings that drive decisions, alignment, and next steps.
• Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions.
• Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations.
• Support enrollment meetings and customer-sponsored health fairs as needed.

Operational Excellence and Continuous Improvement

• Track and report implementation KPIs to leadership.
• Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination.
• Lead internal operational improvement initiatives related to implementation processes.
• Contribute to the development of standardized playbooks and repeatable implementation frameworks.

Success in This Role

• Implementations delivered on time and within defined scope
• Clean documentation and structured handoffs to Client Management
• Proactive risk mitigation resulting in minimal reactive escalations
• Clear cross-functional accountability and consistent follow-through

Education and Experience

• Bachelor’s degree in a related field required
• 5+ years of experience in implementation, client delivery, or project management roles, preferably within healthcare technology
• Prior experience in the healthcare or pharmacy industry preferred; PBM experience highly desirable
• PMP or CAPM certification preferred
• Commitment to continuous learning, including ongoing development of knowledge related to pharmacy benefit management, healthcare trends, and Scripta’s product offerings

Skills and Qualifications

• Demonstrated ability to independently drive cross-functional accountability and follow-through in a matrixed organization
• Exceptional organizational rigor with the ability to manage multiple concurrent workstreams
• Strong risk identification and mitigation skills
• Confident and professional communicator who can engage senior client stakeholders and internal leaders with clarity and credibility
• Exceptional written communication skills, including the ability to produce clear status updates and structured documentation
• Strong facilitation skills that drive decision-making and accountability
• Comfort operating in ambiguity while creating structure and clarity for others
• Results-oriented with a proactive approach and strong follow-through
• Willingness to personally own deliverables and execute tactically, not solely coordinate the work of others
• Proficiency with project management and organizational tools such as Asana, Trello, Google Sheets, or similar platforms

Environment Expectations

• Comfortable wearing multiple hats and stepping into operational details when needed
• Thrives in a matrixed organization where collaboration is direct and cross-functional
• Willing to execute tactically while maintaining awareness of broader implementation objectives

This is a full time, fully remote, position based in the United States. While location of home office is not limited geographically, this role will support EST business hours.

Salary Range: $90,000 - $115,000

Diversity creates a healthier atmosphere: Scripta Insights is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.