Implementation Project Manager

About Imagenet

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We deliver claims processing services, including digital transformation, claims adjudication, contact center, and member and provider engagement solutions.

Our company has doubled in size in the past 2 years and continues to grow.  We have a fun, collaborative Culture within which you will leave your mark.

Acting as a mission-critical partner to over 70 health plans, Imagenet processes millions of claims annually and manages complex structured and unstructured data workflows. Headquartered in Tampa, FL, with 10 U.S. regional offices and a wholly owned global delivery center in the Philippines, Imagenet is committed to enhancing care, engagement, and satisfaction for health plans, members, and providers.

About the role

We are seeking a highly skilled Project Manager to oversee the planning, execution, and delivery of our implementation projects. The ideal candidate will have a strong background in project management methodologies, excellent leadership skills, and deep experience in project management of health plan services. 

The Project Manager plays a crucial role in managing successful implementations for new and returning healthcare insurance customers, is the primary point of contact for concurrent projects, and works within a cross-functional customer delivery model. Reports to the Chief Product Officer for Digital Mailroom Services.

Responsibilities: 

• Project Management
  • Project plan management
  • Ensure requirements are clearly captured and the customer is positioned for success
  • Ensure milestones and deliverables are met on time and of high quality
  • Perform risk management and implement measures to correct
  • Create and distribute pertinent information and status reports to management and customers
  • Lead customer and internal calls
• Applies business and product knowledge to address client requirements
• Collaborate with internal teams to deliver quality product and service
• Issue resolution and mitigation strategies based on data-driven decision making
• Build partnerships with customer counterparts

Qualifications:

• 8+ years of project management experience in the healthcare insurance industry
• Experience leading large-scale projects
• Well-organized with a strong attention to detail
• Self-starter and accountable, with a track record of delivering strong performance
• Experience collaborating effectively across various levels and areas, internal and external
• Excellent written, verbal communication, and presentation skills
• Strong interpersonal skills with a desire to understand and support the customer
• Understanding of healthcare payers, TPAs, and other key stakeholders in the healthcare marketplace
• US Healthcare claims experience
• Experience using Microsoft Project and Microsoft Office

Location:
The position can be based out of Tampa, FL, or Southern California, and will work across multiple time zones in a remote work environment.  This position may require travel to a client site – approx. 10-15%

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