Implementation Project Manager

The Role

We’re looking for an Implementation Project Manager to grow with us in our Portsmouth, NH office Hybrid (2 days a week in-office) or Remote in the U.S. if living within a state in EST or CST Time Zones.

Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers Will Not be provided for this position.

The Implementation Project Manager is responsible for managing customer implementations of Bottomline’s Paymode solution. This motivated and multi-talented individual works closely with our customers, vendors, and banks or financial institutions, as well as our internal Sales, Enrollment, Development, QA, and Hosted Services groups to ensure a smooth, efficient, and successful client experience.

How you'll contribute:

• Educate, lead, and manage Paymode implementation projects to scheduled completion.
• Develops solid relationships with customers during implementation projects and transitions to other teams when appropriate.
• Plans and achieves project schedules, activities, tests, etc., while keeping customers apprised and projects on schedule.
• Ensures execution of project activities by coordinating work assignments with customers apprised and projects on schedule.
• Establishes and balances priorities and activities between many simultaneously progressing projects.
• Troubleshoots and tracks project issues, communicating with customers and escalating if required; manages issues to a timely resolution.
• Ensures established success criteria have been met within timeline and budget.
• Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs.
• Gathers and communicates customer requirements with internal teams as well as external vendors, banks, and financial institutions.

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 1-2+ years of Project Management or similar experience
• Experience in banking application implementations and knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods is a nice-to-have.
• Must be skilled in client-facing communication, have strong customer presentation skills, and possess excellent written communication skills. This is essential.
• Must have excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
• Must be customer service orientated and believe in teamwork, collaboration, adaptability, and initiative, but be able to work independently as well.
• Technical proficiency in MS Excel is required, and MS SharePoint and MS Project experience is preferred.
• Experience with ERP integration is a nice-to-have or related payments platform.