Implementation Manager

Workable is a leading provider of recruiting and HR software, trusted by over 30,000 organizations to hire more than 2.1 million candidates since 2012. Our mission is to make recruiting and HR fast, collaborative, and human, with a focus on practical innovation and sustainable growth. We foster an inclusive, purpose-driven culture where every team member contributes to building tools that help businesses attract talent, streamline communication, and scale effectively.

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable’s Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.

Key responsibilities include:

• Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
• Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
• Manage end-to-end implementation of Workable’s solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
• Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
• Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
• Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
• Track and report on implementation progress, customer satisfaction, and areas for improvement.
• Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.

Requirements

Required Qualifications:

• Bachelor’s degree
• 3+ years of experience in customer implementation, onboarding, project management, or consulting
• Experience managing multiple concurrent customer implementation projects
• Experience leading professional services engagements such as integrations, data migrations, or custom reporting
• Experience performing requirements analysis to translate customer needs into implementation plans
• Experience in a customer-facing role working with HR leaders and recruiters

Preferred Qualifications:

• Hands-on experience with ATS and/or HRIS platforms
• Hands-on experience with APIs and/or SSO concepts for SaaS integrations
• Hands-on experience with SQL and/or reporting tools for customer reporting needs
• Knowledge of HR and recruiting processes and technology and/or SaaS products

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

• 💰 Competitive salary range: $80,000 – $95,000 USD annually, depending on experience and skills

• 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
• 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
• 📱 Stay Connected: Cell phone reimbursement for seamless communication.
• 🛠️ Work in Style: Apple gear provided to set you up for success.
• 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
• 🍴 Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.