Implementation Manager

RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare. As an Implementation Manager at RapidAI, you will be at the forefront of medical device software development, acting as the vital link between cutting-edge technology and hospital teams worldwide. You will drive the entire project lifecycle, from conducting initial site kickoffs and configuring scanner protocols to coaching clinical teams through successful "go-lives" that directly enhance patient care. This high-energy role offers the opportunity to manage complex, multi-faceted projects independently while building deep relationships with healthcare providers to optimize their use of life-saving software. If you have a background in healthcare IT or clinical imaging and are excited to bridge the gap between technical innovation and real-world medical impact, this is a chance to join a team dedicated to improving millions of lives Why You’ll Love This Role: Direct Clinical Impact: Your work ensures doctors have the best tools to make rapid, life-saving decisions for patients. Autonomy and Ownership: You will work independently to manage your own portfolio of commercial and research implementations. Dynamic Environment: This is a fast-paced role where you will juggle multiple projects and communicate with both technical and non-technical stakeholders. Growth Focus: You aren't just setting up software; you are a consultant helping accounts identify opportunities for expansion and improved performance. Joining the team, you will....

Schedule/conduct project kickoff & update calls with hospitals (both commercial & research)

Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful

Track, document, and organize site information for commercial and research implementations

Perform base level troubleshooting & support, including:

Ensuring all test scans process appropriately

Working with site to configure base protocols on scanners

Coach/prepare sites for successful go-lives

Coordinate training and follow-ups for customers

Manage customer relationship & provide amazing responsiveness/experience

Conduct regular reviews with customer to evaluate utilization/performance

Work with accounts to identify opportunities of upsell/growth/expansion

Communicate new product information/educational opportunities

What you bring to the team!

Educational Background: A Bachelor’s Degree or equivalent professional experience is required.

Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential.

Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments.

Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT.

Project Lifecycle Management: Proven ability to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously.

Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems.

Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users.

Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs.

Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments.

Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration.

Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments.

Professional Certification: Holding a Project Management certification is considered a significant plus.

Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems.

Location: Candidates ideally be located in the Southeast region of the USA to provide optimal support to clients in Alabama, Kentucky, Mississippi, Tennessee, Georgia, North Carolina, South Carolina, Virginia, and West Virginia.