Implementation Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role based out of our San Francisco or New York office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Implementation at Ironclad

Join our Professional Services team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic clients. As an Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll collaborate closely with Ironclad Legal Engineers to architect and deploy our core product – automated contract workflows – that fundamentally transform how businesses manage contracts and operate across their organizations.

Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to bring the right people and resources together to ensure successful project delivery. Beyond impacting customers through exceptional project oversight, you are a strategic thinker who is passionate about improving processes and driving initiatives that enable our team's continuous growth and enhance the services we provide to our valued customers.

What you'll be doing:

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks

• Own the project management and successful execution of client implementations

• Serve as the primary project escalation point of contact

• Ensure alignment across all teams, internal and external

• Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments

• Collaborate with Sales, Legal Engineers, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live

• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

• Operate independently in a fast-paced, ambiguous environment with minimal oversight

• Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners

What we are looking for:

• 3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry

• You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery

• Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes

• You are a persuasive, results driven customer influencer with outstanding interpersonal skills

• You’re an exceptional verbal and written communicator

• You have escalation management skills and are comfortable navigating difficult conversations

• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams

• You can learn and drive outcomes with minimal supervision

• You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed

• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

• Fluency in multiple languages and experience conducting business in those languages is preferred

Benefits at Ironclad

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Home office setup stipend to make your space work for you

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

Base Salary Range: $109,000 - $135,000 per year

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.