Implementation Manager, Healthcare

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

As an Implementation Manager, Healthcare at CLEAR, you’ll be on the front lines ensuring our healthcare partners go live successfully, adopt our products effectively, and deliver measurable value to their patients and providers. You’ll own the full implementation journey - from kickoff through launch - and serve as the connective tissue between our healthcare partners and CLEAR’s customer success, solution engineering, and operations teams.

What you'll do:

• Own and execute healthcare client implementations end-to-end, ensuring on-time, compliant and high-quality launches.
• Accelerate time to value by coordinating technical and operational requirements for integrations, workflow alignment and compliance approvals.
• Coordinate cross-functional teams (Customer Success, Product, Operations, Engineering, Legal) to ensure smooth and timely launches.
• Serve as the accountable lead across internal and external stakeholders to ensure technical requirements are met and tested at key milestones. Ensure clients are fully enabled and ready for long-term success.
• Train and enable client teams, ensuring they can operationalize and scale CLEAR’s solutions with minimal friction.
• Meet and exceed success metrics for each implementation, monitor performance, and resolve issues to guarantee impact.
• Capture and share best practices to enable repeatable, scalable implementations.

How you'll measure success:

• Time to launch
• Adoption milestones
• Customer experience at handoff (CSAT)

What you're great at:

• 5+ years of implementation, onboarding, or program management experience, ideally in healthcare, SaaS, or enterprise tech.
• Experience working with Epic. 
• Hands-on experience with EHRs, healthcare systems, compliance, and patient experience.
• Strong ability to manage complex projects with multiple internal and external stakeholders.
• Proven track record of delivering successful implementations on time and at scale.
• Excellent communication, problem-solving, and relationship management skills, with a bias for action.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $120,000-$150,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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