Implementation Manager

The Opportunity

Brightflag is a leading AI-powered Legal Matter Management and E-Billing software as a service application. We’re committed to delivering a differentiated product while investing heavily in customer success. Our Customer Success and Implementation teams help our customers’ legal departments create efficiencies and drive significant business value. We’re seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an IM, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product. You’ll manage tasks like understanding customer needs, data migration, system integration, and user training. Strong communication, organization, and project management skills are essential to manage multiple complex projects simultaneously. 

What You Will Be Doing

• Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations.
• Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans.
• Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success.
• Optimally configure the Brightflag platform according to project scope and customer requirements.
• Develop a data migration strategy and coordinate with internal resources  to ensure its successful execution 
• Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks.
• Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation
• Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction.

Skills & Experience

• 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Expertise in project planning and risk management  for multiple simultaneous projects.
• Experience not just as a project manager, but also as a product expert and consultant.
• Familiarity with waterfall and agile (Scrum) methodologies
• Understanding of data ETL, migration tasks, and software/web technologies
• Excellent communication, presentation, and customer-facing skills
• Strong time management, organization, and multitasking abilities
• Proficient in Microsoft Office, Smartsheet, Jira, and similar tools
• Deadline-driven, self-motivated, and adaptable to remote work environments

The following are a bonus!

• PMP or CAPM certification
• Domain knowledge or expertise in legal management / legal operations

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

• A huge opportunity to make a real impact, to shape what we do and where we are going.
• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
• Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
• A sound, helpful team, in a friendly, values-driven and inclusive environment.
• Competitive salary of $110,000 - $120,000 (Experience & Geo Dependent).
• 401(k) plan with company match.
• Comprehensive health insurance.
• Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. 

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. 

Location & Eligibility

This role offers a flexible work location across the USA. Whether that be in the office, remote from anywhere in the USA, or a mix of office/remote work in the USA, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. 

About Brightflag

Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.

Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.