The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Make decisions in dealing with government bodies when securing permits, right of way, including CITOM, MMDA, DPWH, Barangay Officials
Effectively deals with and reprimands or recommends the termination of contractors in terms of misbehavior, poor quality work, missed deadlines, overpriced materials and monitors their work and provide updates to management
Consolidates contractor’s bid to be submitted to approving authority
Supervise the installation, maintenance, repairs/fault rectification, troubleshoots, constructs and tests various types of passive and active fiber optic cables and networking related devices on-site
Ensure fiber enclosures are in correct locations
Can ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines
Operate tools correct, carry out tool maintenance, ensure tools are in operating order and safe
Can lead the identification of infrastructure and environmental information prior to installation
Able to explain the basic physical connection of the network and technologies in-use by the company to customers
Ensures that Team Members are able to troubleshoot and correct malfunctions using specialized test and diagnostic equipment and performs preventative maintenance on tools used
Lead teams when required to investigate and repair fiber optic related faults in a timely manner, and as directed by the Network Operations Center (NOC)
Respond to service level incidents/repairs and fault rectification on a 24/7 rostered basis
Raises concerns and reports problems that may affect their work properly and states their concerns clearly
Assists members of the public regarding inquiries by giving basic information and ensuring they are put in touch with an account management contact
Identifies ways to solve challenging installs and encourage team members to discuss it after the activity to develop their problem solving skills
Ensure timeliness of appointments and liaise with customers, site owners, building management and internal teams to ensure customer expectations or met or exceeded
Actively participate in project kick offs and walk thru to have proper endorsement to the Building Admin/ Maintenance/ Engineer and be aware of the house rules implemented on site
Identify areas for process improvement and solutions to implement
Ensure proper handling, documentation and safety of inventory items is carried out
Review/check documentation uploaded/created by other Team Members and correct them when needed
Creates reports or project updates to direct reporting line or to Executive Management
Perform QA for each assigned project and create a report to be submitted to Site Ops Manager
Push team members to log site activities such as time, consumables, materials, fills out the tools checklist prior to day activities
Ensure documentation/field notes are stored networked sites/buildings, and proper documentation of test results
Develop as-built plan to be uploaded in Podio and Google Drive
Can be trusted to complete work without supervision and take responsibility for work items
Encourages others to complete projects on time and on quality
Makes sound decisions on-site and can back it up with logical reasoning when asked
Lead the activities by discussing with Fiber Techs the tasks for the day to ensure that activities are implemented according to its purpose
Supervise fiber technicians to ensure that installs follows standards and tools are being used correctly
Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation
Assist Project Coordinator during punch listing and rectify according to QA's recommendation
Update Port and FDB Spreadsheet after every successful client install
Escalate to Engineering Manager any project blocker and/ or issues on site
Ensure that all materials needed for install is available and fill out material's checklist form to be submitted
Work safely, and in accordance with any applicable safety guidelines or directives
Reminds team members to wear Personal Protective Equipment (PPE) at all times
Ensures tools are checked to prevent safety issues
Ensure OHS standards are met or exceeded
Monitor movement and inventory based on Inventory List and order additional supplies when needed
Can conduct performance evaluations for Team Members and implement disciplinary action and or appraisals when necessary
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
