Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

About the Role

We are seeking an Implementation Engineer who thrives at the intersection of technical problem-solving and client engagement. You will be the product expert at the center of our clients' onboarding experience, working closely with New Business and Customer Success teams to ensure seamless technical integrations for publishers in Asia and around the world.You will provide dedicated technical support and consultative guidance to active prospects and current clients — diagnosing and resolving implementation issues, assisting with product demos, and supporting deep integrations of Chartbeat's tools within customers' site infrastructure. Your work will directly shape how clients adopt and get value from our products, as you help determine use cases, demonstrate product fit, and guide their technical teams through a successful implementation.

Key Responsibilities

Interface with prospective customers alongside our New Business team to facilitate successful technical integrations during trial periods, collect and document technical and product requirements regarding the customer’s purchase of Chartbeat products
Partner with our Customer Success team, serving as the primary technical point of contact during onboarding to ensure complete and timely customer implementations
Provide best-of-class support by taking ownership of customer issues that arise during the implementation phase, from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Partner with Product Marketing to maintain and update Chartbeat’s support site to ensure we have accurate documentation and onboarding guides to assist with integration challenges for prospects and on-trial customers
Provide custom reports, onboarding guides, technical reviews, and data analysis
Travel as needed to represent Chartbeat in new business pitches, meetings with current customers, and at company and industry conferences
Demonstrate product curiosity and a passion to exceed our customers’ expectations

Qualifications

3+ years of experience in technical support, pre-sales support, and/or technical onboarding within a B2B SaaS environment
Direct experience working with the following technologies: HTML/CSS, JavaScript, Chrome Developer Tools, Github, REST APIs
Familiarity with the following technologies: online video players, mobile native app SDKs, publisher CMS solutions, BI tools
Experience working with and/or for media organizations is strongly preferred
Experience with web analytics tools such as Chartbeat, Google Analytics, and/or Mixpanel, etc., strongly preferred
Proven experience providing consultative customer service and objection-handling for enterprise B2B accounts
Strong software product demo skills
Ability to effectively handle numerous and often simultaneous priorities
Demonstrated ability to work independently
Excellent written, verbal and presentation skills
Travel as needed for client meetings, pipeline advancement, and company / industry conferences
Willingness to accommodate regular early morning and/or evening calls to align with international leadership and US/UK-based teammates
Candidates must be fluent in English; business-level proficiency in additional APAC regional languages is a very strong plus
Philippines-based (fully remote)

Benefits

The total on-target earnings (OTE) for this role can be up to ₱4,100,000-₱4,400,000 annually. This includes a base salary and a performance-based bonus tied to company revenue and performance goals. Final compensation will be determined based on experience, skills, and location.

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found here.

Implementation Engineer, Philippines

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