Implementation Engineer

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Thousands of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are: 

• At least 2 years of experience building technical integrations between fundraising CRMs and SaaS platforms, including hands-on work with data modeling, ETL pipeline construction, and end-to-end validation of data flows with customers.
• Strong Python development skills, including building production-grade data processing pipelines using libraries such as Pandas, Polars, or similar — not just scripting, but writing maintainable, extensible code.
• Proficiency with MySQL and SQL generally, including writing queries, joins, and understanding transaction behavior; experience with stored procedures and views is a plus.
• Hands-on experience with AWS services including ECS, S3, Glue, Athena, Airflow, CloudWatch, and CloudFormation; comfort navigating the AWS ecosystem to deploy, monitor, and debug containerized workloads.
• Experience with Docker and container-based deployment; able to build, run, and troubleshoot containerized services in a cloud environment.
• Deep familiarity with REST API integration patterns, including OAuth 2.0 token lifecycle management, rate limit handling, exponential backoff, and debugging API interactions at the HTTP level with fluency in JSON.
• Experience with Blackbaud (RE NXT / SKY API), Ellucian Banner, Salesforce, or other common fundraising CRMs, with a working knowledge of their data models and API behaviors.
• Working knowledge of SFTP-based file exchange and ETL workflows; able to build and debug file-based and API-based data pipelines.
• Experience implementing SSO integrations; familiarity with LDAP and/or Cognito is a plus.
• Strong instincts for building resilient, observable systems — structured logging, error tracking, and alerting are part of how you think about production code, not afterthoughts.
• Outstanding communication skills; able to translate technical implementation details for non-technical stakeholders and document solutions clearly.
• A proactive problem solver who works well across engineering, product, and customer-facing teams.
• Knowledge of Major Gifts fundraising process and strategy a plus.

How you’ll contribute to the team: 

• Interact with customers and partners to support the EverTrue platform and to gain insight and understanding into customer needs and solutions and map them to EverTrue capabilities via industry best practices. 
• Support customer facing teams with customer technical queries and work to develop solutions and implement as needed. 
• Build, automate ETL, monitor, and debug workflows between various 3rd-party systems and customer CRMs to the EverTrue platform. 
• Partner with customer security teams to address their technical inquiries and assist with configuration of any security requirements and SSO integrations. 
• Establish and enforce systems designs and architectural standards through communication, documentation and metrics. 
• Provide guidance to improve the implementation process, documentation, and support protocols. 
• Work closely with Product and Engineering teams to research responses to challenges and make recommendations to improve the overall product, 3rd party integrations, and the onboarding process. 

Why You’ll Love to Join Our Team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• A base salary range of $90K - $100K.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.