Implementation & Delivery Intern

Internal Job Title: Implementation & Delivery Intern

Reports To: VP, Solutions Delivery

FLSA Status: Hourly, Non Exempt, Part Time

Location: US Remote

This is a twelve (12) week internship program starting in May 2026. You must be enrolled in college during the internship with a graduation date after August 2026.

External Job Title: Implementation & Delivery Intern

Position Summary

We’re looking for a proactive and detail-oriented Customer Success Intern to support our Implementation team. This role offers a unique opportunity to gain hands-on experience working with clients on software implementation projects from start to finish.

Key Responsibilities:

· Configuration of Software Products: Support the setup and configuration of software products to meet client needs, including customized settings and workflows.

· Project Support: Assist the Implementation team in all phases of the project lifecycle, including Discovery, Data Review, System Configuration, Testing, and Go-Live.

· Workflow Development: Help customers evaluate and document workflows that align with their business processes, under the guidance of Senior Project Managers.

· Cross-Department Collaboration: Work closely with technical and operational teams to develop solutions that address customer requirements, gaining exposure to project management and technical problem-solving.

· Risk and Issue Management: Support the identification and tracking of risks, issues, and resolutions, and participate in team discussions to manage and mitigate these effectively.

· Communication with Haulers: Coordinate and communicate with haulers as part of the implementation process to ensure accurate and efficient integration of logistics needs within the software.

· Documentation: Contribute to thorough documentation of project activities, including configurations, issues, and resolutions, to maintain accurate records.

· Process Improvement: Identify and suggest potential improvements to enhance project efficiencies, client satisfaction, and software performance.

Qualifications:

· Currently pursuing a degree in Business, Information Systems, Agriculture, or a related field.

· Strong organizational skills with the ability to manage tasks across multiple client engagements.

· Basic understanding of Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

· Familiarity with SQL, Microsoft SQL Server, or Salesforce Service Cloud is a plus.

· Excellent written and verbal communication skills; confident in interacting with customers and team members over the phone and via email.

· Interest or experience in the agricultural sector or other process-oriented industries is preferred.

Competencies for Success:

· Communication Skills: Ability to interact professionally with clients and team members, delivering information in a clear and articulate manner.

· Analytical Thinking: Strong reasoning skills, with the ability to interpret technical instructions, analyze data, and help solve customer issues.

· Customer Focused: Demonstrates a proactive approach to customer needs, with a friendly and professional demeanor.

· Problem-Solving Ability: Able to troubleshoot and think critically to address client questions and project challenges.

What You’ll Gain:

· Industry Knowledge: Learn about the agriculture and agri-tech industries and how digital solutions can drive success in agribusiness.

· Technical Skills: Gain experience with CRM, SQL, and implementation processes.

· Professional Experience: Develop skills in customer relationship management, project coordination, and cross-functional collaboration