Implementation Consultant

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

What you will do

Two Circles has built a bespoke Data Management & Data Analytics Platform. Two Circles uses this Platform to deploy highly configurable data flows that enable fan segmentation, data analytics, multi-channel marketing automation, highly personalised digital products, and data-driven B2C premium sales. Working with some of the biggest rights holders in the world, you will be responsible for implementing components of this platform. This will require you to work with our Product and Data & BI Engineering teams to build a deep understanding of the Platform and, subsequently our Consulting teams to implement each individual client’s requirements through solution consulting, technical design and platform implementation, playing a vital role in our client’s digital transformation.

Your main duties & responsibilities:

• Working with our Consulting, Product and Data & BI Engineering Teams to define the client requirements.
• Design an end-to-end data flow to meet those requirements, with a focus on articulating technical requirements to Consulting teams based on features and functionality available in the Platform
• Creating a detailed technical document to support the solution
• Challenging the requirements given to deliver the best solution for Clients to deliver the maximum value
• Identify feature gaps within the Platform and working with our Product and Data & BI Engineering Teams to scope the development required to fulfil these feature gaps
• Using our bespoke Data Management Hub to implement the client solution. This involves configuration of data ingestion, data mapping, opt-in tracking, customer matching, client facing analytics dashboards and integrations with third party software.
• Using tools like SQL, Databricks and Azure Data Factory to test and reconcile the data after it has been integrated.
• Working with our Tech Ops Team to transition the clients into live support.
• Working with our Consulting and Delivery Management teams to develop and enhance processes.

Requirements

The ideal candidate will have the following skills and experience:

• Requirements gathering and documentation in a Business Analyst of Systems Analyst role.
• Experience analysing data, ideally using SQL or Python and with an understanding of relational databases.
• Excellent communication skills, with the ability to understand and adapt comms based on the audience and to clearly articulate their understanding of problems and solutions.
• Process definition and documentation. Proven experience with building, reviewing and improving processes and tooling to aid the efficiency of projects.
• Experience with project management tools such as Jira.
• Experience of working with end Platform users to scope and define solutions and translating these into technical requirements

The above skills are important and will help significantly with the role. There will also be a lot of new technologies and processes to work with, so the right attitude is the most important factor.

• Desire to learn about new technology and the sports industry.
• Excellent problem-solving skills.
• Willingness to work with some level of ambiguity.
• Take great pride in your own work, setting high personal standards.
• Demonstrate drive and determination to deliver for clients.

Benefits

What can we offer you?

We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefit package.

• Renowned Team Days often throughout the year
• Summer Away Days
• 23 standard days of holiday (+1 Birthday, +1 Well-being Day, +1 'Big Life Event', and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
• Discretionary Bonus based on company performance
• Performance Reviews every 6 months with discretionary salary increases
• Private healthcare (Vitality) and/or Health Care Plan (Medicash)
• Mobile phone contribution
• Sport Challenge contribution
• Gym membership contribution
• 2 x annual kit drops