- Handle and complete POS implementation projects for F&B operations across hotel and restaurant environments, both on-site and remotely.
- Understand and analyse customers' needs, requirements and operational workflows in order to install, set up and configure the POS solutions on-site, which includes equipment such as servers, workstations, printers, peripheral devices, system & database configuration and menu items setup.
- Conduct site surveys, on-site system testing and readiness checks to ensure successful deployment.
- Provide end-user training, operational guidance and on-site technical support during go-live, and post go-live technical support as required.
- Prepare basic implementation documentation materials.
- Liaise with internal Product, Support and Development teams to escalate customers' additional functional requests, resolve implementation issues and ensure alignment.
- Advise and provide answers or best practices to customers on operational and application-related questions.
- Bachelor's degree in hospitality, business or a related technical field
- 2-5 years of relevant experience in POS implementation, hospitality IT projects and user training.
- Hands-on experience implementing F&B POS systems or hotel technology solutions.
- Strong working knowledge/ skills of Windows environments in enterprise-level projects.
- Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, Project and PowerPoint.
- Ability to quickly learn the Company's various IT solutions and products, and to handle system installation.
- Strong communication and interpersonal skills, with the ability to build effective relationships with customers and internal teams.
- Willingness to work outside standard business hours, including weekends and public holidays, when project schedules require.
- Comfortable working in a multicultural environment.
- Availability for after-hours on-call support when needed.
- Willingness to travel locally and overseas for project deployments when needed.
Interested?
We look forward to your application, including your possible starting date and salary expectations.
