All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role
We are looking for inspired technology specialists who love the challenge of implementing and onboarding the JumpCloud platform through the exchange of ideas, education, support, integration, and adoption of our Directory platform.
In this position, you will:
Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
Resolve onboarding and implementation issues via email, or remote web session.
Regularly follow-up with customers on recommendations, updates and action plans.
Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.
We're looking for...
A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software
3 to 5 years experience in a prior client-facing SaaS onboarding role
Excellent project and account management skills
Excellent interpersonal communication and customer service skills
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Strong oral and written communication skills
Possesses a logical approach to problem solving
Moderate infrastructure, architecture, integration, and environment knowledge
Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a basic understanding of the following technologies is preferred, but not required:
User onboarding and offboarding
Project management and implementation roll out experience
Salesforce experience with account management and automation
Administrating or supporting SMB environments & architecture
Office365 / G-Suite administrative understanding
Device Management - Windows, MacOS and Linux Operating Systems
Directory Services , specifically Active Directory and LDAP
Networking & Authentication (RADIUS a plus!)
Single Sign-on, SCIM, and SAML
Software systems setup and configuration experience
Associates degree desired
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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