Implementation Consultant

AI overview

Serve as a key customer-facing resource delivering scalable Workforce Management solutions through the full implementation lifecycle in a fast-paced environment.

What We Do

Indeavor is a growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.

By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.

Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees.

What You’ll Do

The Implementation Consultant will serve as a key customer-facing resource, responsible for design, configuration and delivery of scalable Workforce Management solutions. You will support the full implementation lifecycle including requirements elicitations, solution design, data analysis, documentation, configuration, integration, training and testing. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment.

Key Responsibilities:

  • Implement workforce management solutions for enterprise customers using the Indeavor suite of products
  • Analyze and document workforce management requirements through build of process flows, use cases and testing scenarios
  • Ensure customer solutions are consistent, scalable and supportable across enterprise footprints
  • Lead team towards design and build of system integrations for enterprise system connectivity
  • Design and deploy End User Training and User Acceptance Testing programs for customer solutions
  • Lead and drive issue management with customer stakeholders
  • Support design and build of enterprise integrations
  • Manage your projects independently to deliver optimized solutions effectively
  • Drive adoption through design and delivery of organizational change management initiatives
  • Understand and explain highly complex scenarios/issues to high-level stakeholders in a concise way
  • Deliver efficiencies through business process re-engineering of core operating practices
  • Contribute to successful implementations and drive customer satisfaction as a key member of project teams

Requirements

What You Bring to Indeavor

You thrive in a customer-facing setting, work fluidly with teammates and find joy in solving complex problems. Your organizational skills are unmatched and pragmatic execution defines your approach towards project delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.

Preferred Skills and Experience

  • Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
  • Excellent professional communication skills in verbal, written and presentation form
  • Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
  • Experience as a consultant or business analyst supporting software deployments
  • Comfort with ambiguity and exceeding expectations across multiple workstreams
  • Background in cloud-based software deployment or support a plus
  • Fluency in multiple business technology platforms and experience streamlining internal application use
  • Business fluency in multiple languages a plus

Benefits

As part of Indeavor, You’ll Enjoy

  • Working with creative, smart and fun team members motivated by a collective goal
  • Competitive salary, comprehensive health coverage and 401k
  • Opportunity for customer-facing travel (up to 40%)
  • Unlimited vacation policy and remote working opportunity
  • Modern, downtown, dog-friendly offices (remote work supported) - This is a Madison, WI based position

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Unlimited vacation policy and remote working opportunity
  • Customer-facing travel up to 40%: Opportunity for customer-facing travel (up to 40%)

What We Do Indeavor is a technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with a cutting-edge employee scheduling and absence management solutions.By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency. Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees. Working With Us At Indeavor we strive to empower our employees, as well. That’s where all of the magic comes from. With our employee-first culture and team-focused mindset, we trust our team members to get the job done and to bring creative and innovative ideas to the table. To help you achieve work-life harmony, we offer remote work flexibility, a flexible leave policy, and dog friendly offices. Depending on the role (and the current environment), there are also many opportunities for travel. Indeavor GlobalTo help manage our global reach with our customers, we have offices in Madison, WI, Jersey City, NJ, and Athens, Greece. Madison is one of the healthiest and active communities in the US and boasts being among the Top 5 most bikeable cities. Centered around several lakes and a university, there is something for any outdoor adventurer, young professional, or family to enjoy. The always bustling State Street packs a wide variety of shops, bars, and nightlife activities into its pedestrian zone. Jersey City is the most diverse city in NJ and ranked the second most diverse in the country. It's celebrated reputation as America's “Golden Door” is apparent when you attend a cultural festival, hear one of the over 75 languages spoken, and, of course, taste the food. Though located right across the Hudson River with easy access into NYC, there is no shortage of history right here. Athens may be one of the world’s oldest cities, but daily life is about as modern as one can get. A city where the ancient meets the contemporary, you can view archaeological riches like The Acropolis and Parthenon before heading over to a brewery, beach, or outdoor cinema. With eating being treated as a social event, any visitor or local can expect to enjoy dining in the plateias (town squares). The Indeavor office is located just outside Plaka, at the cross section of old meets new.

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