Your Impact
The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments. Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Implementation Consultant I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As an Implementation Consultant, you will:
- Maintains a minimum 95%+ average Client Satisfaction
- Ability to move project forward and meeting original timeline expectations a minimum of 80% of the time
- Ability to manage small to medium sized product specific contracts
- Ability to perform or coordinate any add-ons as necessary per individual product
- Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
- Participates in product improvement/review initiatives
- Understands at a high-level how CivicPlus products work together
What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
- High School Diploma or equivalent
- 1 year of applicable experience
- Product specific certifications may be required upon hire
Why CivicPlus?
This role offers:
- Collaborate with a hardworking team
- Provide technical guidance, propose effective solutions, and support implementation consultants and clients to ensure successful outcomes.
- Work in a dynamic environment – Contribute to a variety of projects and business areas, making a meaningful impact across cross-functional teams.
Compensation and Benefits
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Estimated Salary Grade Range: $54,100 - $75,700
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Potential Variable Pay: Based on set goals
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Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members, including an interview project activity
- Offer
Note: The process may vary slightly depending on the role.
Additional Information
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until Thursday, March 12th at 5:00 pm EST . We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.
