Implementation Consultant

The Role

We are looking for an experienced Implementation Consultant to grow with us for our Portsmouth, NH/U.S. office. The position can be remote for candidates living and working in the U.S. on EST and CST Timezones. The candidate hired in the role will be expected to work EST hours with our U.S. based customers. 

Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers WILL NOT be provided for this position. 

The Implementation Consultant is a technical and strategic consultant within Bottomline’s Financial Messaging delivery organization. This role will be the SME for a key strategic client that combines expertise in payments technology with advanced consulting capabilities to drive complex implementations and ensure successful customer adoption of Bottomline software. Acting as a trusted advisor, the Implementation Consultant provides direction on design decisions, leads high-impact workstreams, resolves complex technical challenges, and influences both the customer roadmap and internal best practices. 

This Implementation Consultant SME will help to shape solution approaches working alongside the customer, advising on architectural considerations, and representing delivery perspectives in customer discussions. 

How You’ll Contribute as an Implementation Consultant:

• Serve as the technical lead for large or complex implementation projects, guiding solution architecture, integration strategy, and configuration design 

• Drive upgrades, platform migrations, and advanced troubleshooting, leading to the resolution of complex or escalated technical issues 

• Translate business needs into detailed technical requirements, influencing customer solution direction and architectural decisions 

• Lead customer testing cycles, migrations, cutovers, and go-live readiness activities 

• Act as a strategic partner to customer stakeholders, identifying optimization opportunities and helping customers maximize value from Bottomline solutions 

• Provide authoritative technical documentation and clear, executive-ready communication to internal and customer partners 

• Collaborate with Product and Engineering teams to convey field insights and influence product enhancements 

• Strengthen the customer relationship by demonstrating thought leadership, proactive guidance, and deep subject-matter expertise 

• End-User's support and training utilizing Bottomline solutions 

If you have the attributes, skills, and expertise listed below, we want to hear from you!

• 5 years of experience implementing payments technology solutions or delivering complex technical programs in financial services/banking 

• Experience or familiarity with GTExchange, GTSuite, and Financial Messaging product capabilities

• Strong knowledge of global payments standards and infrastructures (ISO 20022, FINPlus, CHAPS, SEPA, FPS, BACS, SIC IP, etc.) 

• Deep understanding of SWIFT channels including FINPlus, Interact, FileAct, and FIN 

• Experience with SWIFT components – SAG, HSMs and CSCF (CSP) is a Big Plus 

• Proficiency in enterprise architecture concepts: APIs, JSON, certificates, SSL/TLS, Linux, SQL/Oracle databases, workflow engines, and secure system design 

• Proven ability to lead technical workstreams, influence senior-level stakeholders, and drive high-quality delivery outcomes 

• Expert troubleshooting skills with a record of resolving complex or ambiguous technical issues 

• Excellent written and verbal communication skills, including creation of technical documentation, solution diagrams, and presentations 

• Strong analytical and organizational skills with a commitment to quality