About us:
Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
1. Tachyon, our cloud-native banking stack built for population-scale systems
2. Cipher, our unified authentication platform for secure, high-volume banking environments
3. Digital Credit as a Service, enabling banks to launch credit lines on UPI
4. Elena, our intelligent and conversational AI platform for banking
5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
6. Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram, YouTube, and X.
The Role :
We are seeking a skilled and motivated Software Implementation Analyst to join our dynamic team. In this role, you will be responsible for configuring and implementing software solutions, supporting clients, and ensuring seamless integration of our products. You will work closely with cross-functional teams and clients to deliver high-quality technical solutions in a fast-paced environment.
Roles & Responsibilities:
Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
Provide technical support to customers via phone, email, and other communication channels.
Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
Work closely with internal teams to investigate and resolve complex technical issues
Identify and escalate product defects and enhancement requests to the appropriate teams
Create and maintain technical documentation, including knowledge base articles and user guides
Participate in on-call rotations to provide 24/7 support to customers
Skills:
Bachelor’s degree in Computer Science, Electronics Engineering, or a related field.
2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
Strong problem-solving and analytical skills.
Proficient in SQL, Git, JavaScript, and Postman.
Familiarity with tools such as Jira, Confluence, Kibana or any other logging tool/ Grafana, and Kafka.
Experience in Banking /payment technologies is a plus
Understanding of the credit card lifecycle and transaction flow is a plus.
Ability to work independently and collaboratively in a dynamic environment.
Flexibility to work [24x7]
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
