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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

The Identity and Access Management Business Analyst is a key member of a multidisciplinary team dedicated to execution excellence. You will bridge the gap between business needs and technical reality, supporting the transition of our identity capabilities from a project-based delivery model to a sustainable product management-based model.

This role will require a strong blend of business analysis skills, IAM concepts, and access governance best practices. You will work in close partnership with the IAM Product Manager to drive the success of our global access services.

This role follows a hybrid work model (3 days/week) based out of our Montréal or Toronto offices.

What you’ll be responsible for:

IAM Product & Program Support (40%)

Partner with the IAM Product Manager to translate the roadmap into clear epics, user stories, and priorities.
Maintain and groom the IAM backlog based on business value, risk reduction, and stakeholder input.
Consolidate requirements from Security, IT, application owners, and auditors into a structured backlog.
Support preparation of materials for governance forums and stakeholder updates.

Requirements, Analysis & Process Design (35%)

Lead or support requirements sessions to understand access needs, risks, and edge cases.
Translate business and regulatory requirements into functional requirements, user stories, and process flows.
Document current-state and future-state IAM processes (e.g., access requests, approvals, roles, certifications).
Contribute to reusable IAM standards, patterns, and playbooks.

IGA, PAM & Application Onboarding Support (15%)

Work with application owners and Security to define onboarding requirements for IGA and PAM tools.
Capture integration requirements, including authentication patterns, role models, and joiner/mover/leaver behavior.
Help standardize application intake templates and onboarding expectations.

Governance, Reporting & Change Enablement (10%)

Maintain IAM governance documentation, standards, and exceptions.
Support access certification campaigns, including planning, communications, and tracking.
Produce reports on IAM adoption and control effectiveness, and support change enablement through communications and training.

What you’ll be bringing to the team:

Bachelor’s degree in Business, Information Technology, Cybersecurity or a related field; relevant certifications (e.g. CBAP, PMI-PBA, CISA, CISSP) are a plus.
Experience in a Business Analyst or similar role in complex technological environments.
Experience with Identity & Access Management (IAM) principles, practices, and technologies, including at least one of:

Identity Governance & Administration (IGA) tools (e.g., Saviynt, SailPoint)
Privileged Access Management (PAM) tools and processes
Identity Providers (IdP) and SSO/MFA solutions (e.g., OneLogin, Okta, Azure AD)

Experience participating in IAM implementations or upgrades, including application onboarding, role/entitlement design, and access certification campaigns (e.g., SOX)
Proven ability to gather, analyze, and document business requirements into clear user stories, process flows, and acceptance criteria

Who you are:

Data-driven mindset – comfortable using metrics, logs, and reports to understand issues, validate outcomes, and support decision-making.
Strong stakeholder management skills, with the ability to align diverse perspectives and manage expectations.
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

What’s in it for you:

Join a growing team and help us move to the next level
Amazing benefits & perks, including equity for all Lightspeeders
Constant development of both your skill-set and business acumen with limitless growth opportunities
Lots of autonomy, flexible work culture
Innovation time to explore and learn at work
Shaping the company by joining cultural & technical committees
Tons of growth opportunities into technical or people management roles
Opportunity to join a fast-paced, high-growth company
Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

Plus benefits designed to keep you happy, healthy and fulfilled…

Lightspeed equity scheme (we are all owners)
Unlimited paid time off policy
People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
Health insurance: Immediate access to health, dental, vision, and life insurance for you and your eligible dependents.
Employer RRSP contribution of up to 4% of base salary to a maximum of $5,000
Health and wellness benefit of $500 per year
Employee Technology Purchase Program: Ability to an interest-free loan to purchase certain Apple products
LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
Paid leave and assistance for new parents
Mental health online platform and counselling & coaching services
Volunteer day
We got you covered! A variety of snacks, coffee, and teas are always accessible and available in the office kitchen - Tuesday: Pancakes, Wednesday: Lunch is served and Thursday’s is Happy hours with a variety of drinks and snacks

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To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Business Analyst - Identity and Access Management

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Benefits