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Unison Consulting Pte Ltd

IAM Production Support Analyst

AI overview

This role focuses on providing comprehensive support for IAM applications, enhancing operational efficiency through automation, and ensuring compliance with service level agreements.

Responsibilities:

  • Perform production support activities, including application onboarding and updates to the application matrix in in-house IAM tools, ensuring adherence to SLA timelines.
  • Provide production support for HR Lifecycle and Role-Based Access Management within in-house IAM tools.
  • Prepare and validate data required for production support activities and audits.
  • Track, manage, and resolve user-reported issues, ensuring timely follow-up until closure.
  • Document and maintain standard operating procedures (SOPs) for IAM processes.
  • Develop and maintain scripts to automate routine tasks and improve efficiency.

Requirements:

  • Proven experience in production support roles within large enterprise IAM environments.
  • Strong scripting skills to develop automation solutions.
  • Advanced Microsoft Excel skills with hands-on experience (mandatory).
  • Good understanding of Access Management lifecycle and associated processes.
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent.
  • Experience in banking or financial services institutions is highly preferred.
Unison Consulting Pte Ltd

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

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