Human Resources Onboarding and Credentialing Specialist

The Ascend Story 

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability. 

Our work environment fosters: 

• Collaboration and teamwork 
• Patient-First Mindset 
• Work from home opportunities 
• Career Growth and Professional Development Training 

Why Ascend? 

You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. 

Position Overview: 

Ascend Healthcare is seeking an engaging and detail-oriented Onboarding and Credentialing Specialist to join our HR team, reporting directly to the HR Director. This critical role will manage the candidate-to-employee experience, ensuring a smooth transition from offer acceptance to full integration within the organization. The Onboarding and Credentialing Specialist will coordinate pre-screening processes, facilitate timely completion of onboarding and credentialing documents (including I-9 verification), serve as a point of contact for new hires during their onboarding phase (approximately the first 30 days), and lead new hire orientation on Day 1.  

We are looking for a proactive individual who thrives on creating a welcoming and efficient experience for new employees and can collaborate effectively across all levels of the organization. While HR experience is not required, a passion for delivering an exceptional onboarding experience is essential.  

Key Areas of Ownership:  

• Manage the pre-screening process, including coordinating background checks, required drug testing and collection of credentialing information as requested by each CHC partner 
• Collect and process new-hire onboarding and credentialing documentation ensuring compliance with regulatory standards and organizational policies. 
• Serves as a point of contact for CHC Credentialing counterparts 
• Serve as the primary point of contact for new hires during the pre-hire, credentialing, and onboarding phases, addressing questions and concerns. 
• Ensure all required onboarding documentation, including Form I-9 verification and E-Verify, is completed accurately and in compliance with federal guidelines and deadlines.  
• Facilitate engaging and informative new hire orientation sessions.   
• Collaborate with internal teams to coordinate training schedules, equipment, and system access for new hires.  
• Maintain and update onboarding materials to ensure relevance and accuracy.  
• Track onboarding progress and generate reports for HR leadership.  
• Analyze 30-day surveys from new employees to gather feedback and address any concerns. 
• Continuously assess and improve onboarding processes to enhance the candidate and new hire experience.  
• Continuously evaluate and optimize onboarding workflows, integrating automation and process improvements to drive efficiency and elevate the candidate and new-hire experience 
• Performs all other duties as assigned. 

Qualifications:  

• Minimum of 2 years of professional working experience in fast-paced environment 
• Excellent interpersonal and communication skills, with the ability to engage effectively with diverse groups.  
• Proven ability to multitask and manage competing priorities with strong organizational skills.  
• High attention to detail and ability to follow through on tasks to completion.  
• Proficiency in using HRIS systems and other onboarding tools is a plus.  
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.  
• Passion for creating positive and memorable experiences for others.  
• Prior experience in a customer service, coordination, or onboarding role is a plus.  
• Familiarity with employment laws and compliance requirements related to onboarding (preferred but not required).  

Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position: 

• Prolonged Sitting: Ability to sit for extended periods during working hours. 
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. 
• Visual Requirements: Adequate vision for reading computer screens and documents. 
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence. 
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. 
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.  

Perks 

• Competitive Salary 
• Medical, Dental, Vision, Life and LTD benefits 
• PTO + Company Holidays 
• Collaborative Environment 
• Remote-first setting 
• Clinician Founded and Operated

Salary: $55,000-$60,000

Benefits: 

• 401(k) 
• 401(k) matching 
• Dental Insurance 
• Health insurance 
• Life insurance 
• Paid time off 
• Professional development assistance 
• Vision insurance