Human Resources Director

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.  As the Human Resources Director, you own the end-to-end talent lifecycle from acquisition onboarding onboarding, performance management, learning and development, engagement, retention and off-boarding aligned to our mission and talent strategy. You are part of the architecture of our company culture. Your goal isn't just to manage employees; it’s to design an environment where people feel energized, included, and empowered to do their best work.  You are the heartbeat of the organization, ensuring that as we grow, we never lose the "soul" of what makes BlackCloak special.  This role is ideal for an experienced, hands-on HR leader who thrives in a scaling environment—someone who can assess what the organization needs, design practical solutions, and roll up your sleeves to implement policies, processes, and tools in a fast-paced, fully virtual environment. What You Will Do

Strategic Leader - plan, lead, develop, coordinate and implement policies, processes, training, initiatives and surveys to support the organization's strategic HR needs, ensuring best practices are followed and current trends are a focus, so that BlackCloak is the employer-of-choice for the best talent.

Trusted Advisor - join forces with senior leaders as a business partner to drive department performance through talent management, employee engagement, and change management.   

Talent Acquisition, Engagement, & Development - lead the talent acquisition function, developing and executing best practices for hiring and talent management; identify staffing and recurring needs and how to address them within budget; drive employee engagement and enhance performance management frameworks and career development programs.

Benefits - lead wellness offerings to ensure they meet the evolving needs of a modern workforce, continuously looking for ways to enhance the benefits program; manage the day-to-day operations of our benefits plan, including maintaining relationships with vendors; lead open enrollment; ensure compliance with federal, state, and local regulations.

Compensation - collaborate to innovate a total rewards strategy to attract, motivate and retain employees, ensuring internal equity and external market competitiveness. 

What You Need to be Successful

Experience: 7+ years of HR experience building culture and leading teams at a high-growth technology start-up, with a strong focus on employee relations, with at least 2+ years in an HR Director Role.

A "Customer-First" Mindset (Applied to Employees): You approach HR not as a gatekeeper, but as a service provider. You view every employee as a "customer" and are obsessed with making their journey seamless and rewarding.

High Emotional Intelligence (EQ): You have a "sixth sense" for the mood of the room. You can navigate sensitive conversations, mediate conflict with grace, and remain a steady, empathetic presence during high-pressure seasons.

Exceptional Communication & Storytelling: You can write a Slack announcement that people actually want to read. You know how to take a dry policy and turn it into a compelling narrative that connects to our company mission.

Data-Informed Intuition: You don't just "feel" that morale is low; you use surveys, retention rates, and exit interview data to prove it—and then you use that same data to build a business case for the solution.

The Ability to Build "Social Capital": You are a natural connector. You know how to build trust across all levels of the organization, from C-suite executives to entry-level interns, ensuring everyone feels they have an advocate in you.

Adaptability in a Fast-Paced Environment: You don't just "handle" change; you lead people through it. You are comfortable with ambiguity and can pivot your strategy when the company’s needs evolve.

Project Management Prowess: Whether it's a company-wide retreat or a new performance review cycle, you can manage multiple moving parts, deadlines, and stakeholders without breaking a sweat.

Discretion and Integrity: You will be the vault for sensitive information. You must have an unshakable moral compass and the ability to maintain total confidentiality.