Human Resources Associate

Are you an organized, people-focused HR professional who thrives on accuracy, collaboration, and creating great employee experiences? Merchants Fleet is seeking an Associate, Human Resources to join our People & Talent team and play a critical role in supporting employees and candidates across the full employee lifecycle. 

In this role, you’ll provide high-quality operational and administrative HR support, ensure compliance and data integrity, and help deliver a seamless onboarding and employee experience. 

Location: Merchants Fleet Headquarters in Hooksett, NH

What You’ll Do 

• Accurately enter and maintain employee and new hire data in HRIS systems to ensure compliance and data integrity 
• Track and coordinate updates or creation of job descriptions based on employee changes 
• Process employee documentation for electronic signatures and secure recordkeeping 
• Respond confidentially and promptly to employment verifications, unemployment inquiries, and HR-related requests 
• Support onboarding by collecting I-9 documentation and assisting new hires with questions 
• Learn and support onboarding technologies and automation initiatives 
• Assist Talent Acquisition with interview scheduling and travel coordination to deliver a best-in-class candidate experience 
• Manage background check processes, partnering with vendors and new hires to ensure timely completion 
• Conduct regular audits of the HR intranet to ensure resources are current and accurate 
• Maintain job postings using talent management systems and third-party job boards 
• Assign and track required compliance training at hire and annually 
• Assist with documentation related to employee leaves of absence 
• Serve as backup for distributing offer letters in partnership with the People & Talent team 
• Respond to general HR inquiries and support special projects and employee engagement initiatives 
• Perform additional duties as assigned 

What We’re Looking For 

• Customer-service mindset with a continuous improvement orientation 
• Strong judgment, discretion, and ability to maintain confidentiality 
• Detail-oriented, process-driven, and systems-focused 
• Self-motivated team player with a positive, professional attitude 
• Strong communication, interpersonal, and time-management skills 
• Ability to multitask, problem-solve, and adapt to changing priorities 
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, SharePoint) 

Education & Experience 

• Associate’s or Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) 
• Foundational HR knowledge required 
• 2+ years of HR operations, coordination, or HR support experience 
• SHRM-CP, PHR, or similar certification preferred 
• Experience with HRIS and applicant tracking systems (e.g., Dayforce, Greenhouse) preferred 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.