Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy.
The HubSpot Operations Lead is responsible for owning and administering HubSpot as the CRM and marketing automation platform across the organization. This role sits within the Marketing team and serves as the primary point of contact for Marketing, Sales, and Client Success, ensuring HubSpot is configured, governed, and operated in a way that supports effective GTM execution. Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX.
It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.
What you will do:
Own HubSpot as the system of record, supporting Marketing, Sales, and Client Success as the primary point of contact for CRM operations
Manage and optimize HubSpot configuration, including properties, lifecycle stages, lead status, permissions, and integrations
Build and maintain reports and dashboards that provide clear visibility into funnel performance, campaign impact, and revenue outcomes
Ensure leads are accurately captured, routed, scored, and attributed, maintaining consistent data flow across marketing, sales, and CS
Implement and maintain lead qualification, scoring, and attribution models based on agreed-upon GTM strategy
Design, build, and manage workflows to support lead routing, lifecycle automation, and internal processes
Execute and support email campaigns, nurture programs, and sales sequences across multiple audiences and brands
Create and manage audience segmentation to deliver targeted messaging at the right stage of the customer journey
Establish and enforce operational standards, including naming conventions, documentation, and governance for HubSpot assets
Partner with Marketing, Sales, and CS leaders to translate operational needs into scalable systems and processes
About You:
3+ years of experience in Marketing Operations, Revenue Operations, or CRM systems roles with hands-on ownership of HubSpot
Expertise configuring and administering HubSpot, including properties, lifecycle stages, lead status, workflows, permissions, and integrations
Experience managing lead capture, routing, scoring, attribution, and cross-team data flows between marketing, sales, and customer success
Proficiency building dashboards and reports that surface funnel performance, campaign impact, and revenue outcomes
Hands-on experience executing and supporting email campaigns, nurture programs, and sales sequences within HubSpot
Ability to design and maintain complex workflows for lifecycle automation, internal processes, and operational efficiency
Experience developing audience segmentation and targeting frameworks across multiple personas, products, or brands
Analytical skills with the ability to interpret data, identify issues, and translate insights into operational improvements
Highly process-oriented with experience establishing governance, documentation, and naming conventions for CRM and marketing automation systems
Comfortable serving as the primary HubSpot point of contact for multiple teams, balancing competing priorities and requests
Additional Qualifications (desired but not required)
Experience supporting multi-brand or multi-product organizations
Familiarity with PLG or campaign-driven acquisition models
Experience administering and optimizing Gainsight for customer health scoring, lifecycle tracking, and retention workflows, including alignment with HubSpot and GTM strategy
Civitech’s Values:
• We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
• We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
• We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
• We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.
Civitech is not able to provide visa sponsorship at this time.
Civitech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Please be aware that Civitech utilizes E-Verify to verify an employee's eligibility to work in the United States. This step occurs after an offer has been extended and accepted, and after the employee has completed their Form I-9. Please find more information about our participation in this program here.No recruiters or agencies, please!
