Join a growing care team at Bosta, where proactive communication skills are essential for addressing client requests and maintaining service quality in logistics.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
The Role!
We’re looking for great Communication Specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
Job Code :
Non-Budgeted-2025OPER-222
Job Responsibilities :
Maintaining a positive, empathetic, and professional attitude toward all parties at all times
Assist with challenging client requests or issue escalations as needed
Acknowledging and resolving complaints
Communicating and coordinating with colleagues as necessary
Keeping records of the interactions, transactions, comments, and complaints
Connecting the hub with CS and our couriers.
Job Qualifications
3 months to 1 year of experience as a Customer service or similar role [Voice and non voice]
Familiarity with logistics industry is a plus
Experience using support tools
Excellent communication and problem-solving skills
Patience when handling tough cases from couriers .. etc.
Bosta delivery will ship your products anywhere in Egypt. With the fastest courier service in Egypt & Bosta logisitcs you won't worry about delivery or tracking
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