HSO International - Dynamics 365 CE Field Service Consultant

Position: International Dynamics 365 CE Field Service Consultant

Department: Customer Engagement

What is your goal? As a Dynamics 365 CE Field Service Consultant, you will lead international implementations, helping clients optimize service operations through Microsoft technology.

Leading Microsoft Partner 

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. 

HSO International 

At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. 

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/  

Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step!

Requirements

Key Responsibilities

• Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally;
• Deliver high-quality business and software application services to clients.
• The creation of high-quality and sustainable client solutions.
• Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
• Measure customer expectations of business knowledge, skills and behavior.
• Identify business/project risk and mitigate or communicate as necessary.
• Communicate progress updates to relevant parties both formally and informally.
• Participation in pre-sales activities as requested.
• Always represent HSO International professionally and positively.
• Advise customers on industries’ best practices proactively rather than passively.

When do we match up?

You are...

• You are ambitious and eager to learn.
• You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus.
• You have good communication skills, and you are creative in solving problems.
• You have strong analytical skills, and you are proactive.
• You are customer-oriented, not afraid of taking responsibility and able to work independently.
• You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations.
• You are willing to take an extra challenge to work and travel for international projects worldwide.

You have...

• University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education.
• At least 2-3 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment.
• Experience in field service and customer service, service desk, case management, queues, dispatching, knowledgebase, contracts / SLAs and customer service, as well as field service planning, inventory and assets management;
• At least completed two field service implementations.
• Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts.
• Preferred pre-sales experience.
• Strong presentation and demonstration skills.
• Strong coaching and mentoring skills.

Benefits

Why should you choose HSO International? 

Development and growth 

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. 

Fun and success 

You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. 

International project exposure   

Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. 

Freedom and responsibility 

You have the freedom and flexibility to organize your workdays, but especially to shape your own career. 

Take the next step! 

Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!