Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
As the Senior Client Success Manager, you will lead key client relationships and drive the overall success and satisfaction of Heartbeat’s partners. You’ll serve as a strategic advisor and escalation point across onboarding, retention, solutioning, and client experience — ensuring our customers achieve measurable outcomes and long-term value from Heartbeat’s offerings.
You’ll collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to translate client goals into scalable solutions, while mentoring team members and shaping processes that enable growth and excellence across the Client Success function.
About the Role:
Support full-cycle recruiting for clinical, corporate, and operational roles
Coordinate interviews, manage scheduling, and communicate with candidates throughout the hiring process
Maintain accurate and timely candidate tracking and dispositioning in the Applicant Tracking System (ATS)
Assist with job postings, resume screening, and candidate outreach
Ensure a positive and consistent candidate experience aligned with company values
Support offer letter preparation and pre-employment processes
Assist with onboarding and offboarding processes, including documentation and system access
Serve as a point of contact for employee questions related to HR processes, policies, and tools
Support employee file maintenance and ensure compliance with record-keeping requirements
Assist with benefits administration support, leave tracking, and HRIS updates
Help coordinate employee engagement initiatives, trainings, and internal communications
Support compliance with federal, state, and local employment laws
Assist with audits, reporting, and data requests as needed
Identify opportunities to improve recruiting and HR processes, tools, and documentation
Help maintain HR policies, SOPs, and internal resources
About You:
1–3 years of experience in recruiting, HR coordination, or people operations
Experience supporting high-volume hiring or fast-growing teams preferred
Strong organizational skills with high attention to detail
Excellent written and verbal communication skills
Comfortable working in ATS and HRIS platforms (e.g., Lever, Greenhouse, Workday, Rippling, or similar)
Ability to manage multiple priorities in a remote, deadline-driven environment
Strong ability to collaborate and adaptability in high growth company
Experience in healthcare, telehealth, or a regulated industry is preferred
Familiarity with employment compliance across multiple states is preferred
Experience supporting both clinical and non-clinical hiring is preferred
About Our Culture:
We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
