HR/People Operations Specialist
TLDR
Support and scale People operations at a fast-paced AI company, ensuring smooth HR processes, employee integration, and compliance.
HR Operations & Employee Lifecycle
Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
Maintain accurate employee records and ensure data integrity across HR systems
Serve as a first point of contact for employee queries related to HR policies, benefits, and processes
Support documentation, letters, and HR-related communications
Onboarding & Employee Experience
Coordinate and deliver seamless onboarding experiences for new hires
Partner with hiring managers and cross-functional teams to ensure successful employee integration
Support employee engagement initiatives, events, and programs
HR Systems & Data Management
Manage and maintain HRIS and other HR/People systems
Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance
Compliance & Policies
Ensure compliance with local labor laws and company policies
Support audits, documentation, and regulatory requirements
Assist in updating and maintaining employee handbook and relevant HR policies
Compensation, Benefits & Payroll Support
Support administration of compensation and benefits programs
Partner with Finance on payroll inputs, ad-hoc audits, and reporting
Assist with benefits enrollment and employee queries
Recruiting Coordination
Support recruiting operations including interview scheduling, candidate communication, and offer coordination
Partner with Talent Acquisition to ensure a smooth candidate experience
People Programs & Initiatives
Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation
Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration
Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality
Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)
Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives
Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications
Respond to employee inquiries and provide a high level of service and support
Help schedule candidate interviews for the North America team to support our hiring needs
Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)
Strong understanding of HR processes and employment practices
Proactive, problem-solving mindset with a bias toward action
3-5+ years of experience in HR, People Ops, or a related field
Strong organizational skills and keen attention to detail
Ability to handle sensitive information with discretion
Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key
Familiarity with modern recruiting tools and ATS platforms
Experience supporting global or distributed teams
Exposure to compliance across multiple jurisdictions
Interest in People analytics, systems, and process improvement
Strong ownership mindset and ability to manage multiple priorities
Opportunity to play a key role in shaping employee experience at a fast-growing AI company
Work closely with leadership and cross-functional teams
High-impact role with room to grow and expand responsibilities
Collaborative, fast-paced, and people-first culture
Netomi builds an agentic AI platform designed for enterprise customer experience, helping large global brands like Delta Airlines and MetLife automate customer interactions at scale. Our no-code solution is all about speed and efficiency, allowing businesses to implement AI-driven customer support quickly and manage it seamlessly across their entire customer journey.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services