HR Operations Specialist

Position Title: HR Operations Specialist, Kosovo

Department:  HR Operations                                                  

Reports To: Director, HR Operations

Position Summary:

This global role, based in Kosovo, provides advanced operational, administrative, and compliance support to a dynamic, fast-paced HR department operating across multiple regions.

The ideal candidate is highly detail-oriented, experienced in HR Operations (Global knowledge, and skilled in navigating regional and cross-border employee support and compliance). The ability to work effectively across diverse teams and time zones, combined with cultural awareness, is critical to success in this role.

Essential Job Functions:

HR Operations:

• Manage and coordinate employee lifecycle processes, including internal transfers, promotions, and organizational changes, with a focus on European regulations.
• Partner with HRBPs, payroll, and local stakeholders to ensure timely and accurate processing of employee data across Europe and beyond.
• Prepare offboarding documentation, ensuring compliance with European labor laws.
• Respond promptly to inquiries from stakeholders in Europe, and other global regions via shared mailboxes and email.
• Create and maintain operational documentation and correspondence that reflects company culture and aligns with regional best practices.
• Provide HR reporting and analyze data to identify inefficiencies, recommending innovative solutions to improve global processes.
• Support HR leadership with ad hoc projects, with a particular focus on European initiatives.

Talent Acquisition Operations:

• Manage the full requisition workflow within the ATS, ensuring compliance with both European, and global hiring standards.
• Support recruiters, hiring teams, and candidates across the recruitment lifecycle (onshore, offshore, full-time, contractors, and interns).
• Oversee onboarding processes, including background checks, offer letters, and pre-hire documentation, ensuring compliance with European legal requirements.

ER and Compliance:

• Ensure compliance with European labor laws and data privacy regulations (e.g., GDPR).
• Conduct regular HRIS audits to maintain data accuracy and adherence to regional compliance standards.
• Respond to compliance and audit requests, ensuring documentation aligns with region requirements.
• Support HR leadership to update and implement local HR polices, ensuring alignment with global standards.
• Maintain up-to-date knowledge of employment laws, including country-specific regulations across the region.

Education and Experience:

• 5+ years of experience in HR Operations in European regions, with global exposure preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent combination of education and experience).
• Proven expertise in European labor laws, compliance, and HR best practices, with experience supporting cross-border teams and the ability to align with global standards.
• Experience working with HRIS and ATS platforms, with a strong understanding of their application in Europe.

Skills and Attributes:

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with HRIS and ATS platforms essential.
• Strong problem-solving skills and a proactive approach to identifying and resolving HR issues in regional and global contexts.
• Excellent written and verbal communication skills, with fluency in English; additional languages, particularly those spoken in Europe, are an advantage.
• Ability to manage sensitive Employee Relations matters with discretion and cultural awareness.
• Proven ability to work autonomously and collaboratively, balancing regional and global priorities effectively.
• Exceptional organizational and time management skills, with the ability to prioritize tasks across multiple time zones.